E - Commerce and warranty representative supporting Bauer Hockey consumers and retailers. Handling online transactions, replacement orders, delivery issues, and warranty claims remotely in Canada.
CT
Product Manager – Child Experience, Digital Readiness
Posted last month
About the role
- Product Manager shaping Cosmo’s kids’ smartwatch roadmap, safety, and digital readiness. Driving user research, AI-native product workflows, testing, and cross-functional delivery.
Responsibilities
- Contribute to the product roadmap and own and evolve product initiatives for kids' smartwatch product lines
- Maintain and prioritize the product backlog in alignment with the roadmap and company goals
- Create detailed user stories and acceptance criteria reflecting the needs of children, parents, and compliance requirements
- Work closely with the Director of Product to understand product vision, strategy, and goals
- Collaborate with design, engineering, marketing, customer service, and development teams to define features, prioritize work, and ensure timely delivery
- Serve as the primary point of contact for developers to clarify requirements and resolve blockers
- Lead product and sprint grooming sessions
- Research and gather feedback from kids, parents, educators, and other stakeholders
- Use qualitative and quantitative insights to understand user behaviour and needs
- Collaborate with QA, design, and development to use, test, and provide feedback on products during and after development
- Conduct user acceptance testing and gather feedback for continuous improvement
- Use AI tools for research synthesis, customer feedback analysis, technical exploration, requirements, documentation, prototyping, and communication
- Help raise the standard for Product at Cosmo in an AI-native environment
- Define and track KPIs including user engagement, customer satisfaction, and market performance
- Use data insights to inform decisions, improve outcomes, and adjust priorities
- Ensure adherence to child safety standards and regulations, data privacy, and age-appropriate content guidelines
Requirements
- Must live within 1 hour of Toronto, ON for 5-6 in-person meetings in downtown Toronto
- 5-8 years of experience as a Product Manager, preferably in wearable technology, children's products, or consumer electronics
- Strong understanding of Agile/Scrum methodologies
- Experience managing multiple product backlogs
- Ability to interpret data to drive product decisions and identify areas for improvement
- Passion for creating engaging, safe, and age-appropriate technology for kids
- Excellent written and verbal communication skills, with the ability to effectively convey complex ideas to cross-functional teams
- Demonstrated ability to understand customer needs and translate them into valuable product features
- Familiarity with mobile and wearable technologies and the unique considerations of designing products for kids
- Experience using AI tools to improve the speed and quality of product work, including research, analysis, documentation, synthesis, prototyping, or communication
Benefits
- 100% employer paid supplemental medical policy (Canada)
- Remote working environment
- Opportunity to make a significant impact in a fast-growing company
- Generous PTO
- Collaborative, creative, and supportive work environment
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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