Product Manager driving the future of client buying capabilities in Small Business Banking. Collaborating with cross - functional teams for project delivery and stakeholder alignment.
About the role
- Product Manager leading the transformation of reverse logistics platforms at Best Buy Canada. Enhancing operational efficiency and customer experiences in returns and repairs.
Responsibilities
- Deliver on the product vision and roadmap for Reverse Logistics.
- Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end.
- Partner deeply with operational stakeholders to understand pain points and translate requirements into clear product direction, prioritization, and measurable outcomes.
- Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals.
- Communicate effectively across business and technical audiences to drive alignment, influence outcomes, and lead change across complex stakeholder groups.
- Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships.
- Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives.
Requirements
- 2-4 years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences).
- Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping) and how these connect across systems and operations.
- Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures.
- Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value.
- Confident communicator with a talent for translating technical details into meaningful conversations with business stakeholders.
Benefits
- Remote-first work environment
- Employee discounts on awesome tech from day one.
- Flexible health benefits and wellness program.
- TFSA and RRSP programs.
- 100% matched company pension plan.
- Training programs to build new and transferable skills.
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