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About the role
- Bilingual coordinator managing prescription reimbursement and patient cases for BioScript Solutions’ specialty-care support programs. Coordinating insurers, healthcare providers, pharmacies, and funding programs.
Responsibilities
- Coordinate and manage prescription drug coverage and reimbursement for assigned patient cases
- Oversee initiation, tracking, and maintenance of reimbursement activities in compliance with policies and regulations
- Liaise with insurers, physician offices, pharmacies, and healthcare professionals
- Collect, review, and submit documentation to private insurers, public/federal funding programs, and specialty pharmacy services
- Maintain knowledge of insurance plans, funding sources, and reimbursement policies
- Review and validate patient and healthcare provider information for completeness and eligibility
- Provide inbound and outbound telephone support and resolve reimbursement issues
- Document case activities, communications, coverage decisions, and outcomes
- Provide feedback to improve service delivery and patient satisfaction
- Participate in training and development programs
- Perform data entry, record maintenance, document scanning/faxing, and filing
- Monitor and triage inbound emails, faxes, and other communications
- Maintain complete, accurate, and current patient case files in the program CRM
- Report patient safety information and product quality complaints according to requirements
Requirements
- Post-secondary education in a related field is required
- Minimum 1 year of experience in client services within a healthcare, pharmaceutical, or insurance environment
- Prior reimbursement-focused experience is a strong asset
- Experience handling high call volumes in a customer service or call center setting is preferred
- French and English bilingualism is required
- Knowledge of public, private, and federal drug coverage systems is an asset
- Strong organizational skills and attention to detail
- Excellent problem-solving abilities
- Ability to work independently in a fast-paced environment
- Proficiency with Microsoft Office
- Comfort using digital systems and databases
- Effective communication and interpersonal skills
- English proficiency is required
- Ability to maintain strict confidentiality and discretion
Benefits
- Growth opportunities and career advancement support
- Competitive salary
- Incentive program
- Comprehensive benefits package
- Healthy and safe work environment
- Inclusive and accessible workplace
- Training and development programs
Job title
Job type
Experience level
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