Senior Certification Specialist processing VA educational benefits and student enrollments for University of Maryland Global Campus. Ensuring compliance with Department of Veterans Affairs certification requirements.
About the role
- Senior Strategic Insights Lead at Coverdale Clinics responsible for generating insights from analytics. Collaborating across teams to improve patient care and operational performance in a healthcare context.
Responsibilities
- Develop and maintain dashboards, reports, and performance scorecards
- Analyze operational data to identify trends, risks, opportunities, and root causes, then present findings in a clear and practical way
- Monitor performance against targets and support business reviews, executive presentations, and ad hoc analysis with high-quality insights
- Partner with clinic operations, pharmacy, patient support program service, and leadership teams to identify business questions and translate them into analytics solutions
- Collaborate with cross-functional teams to design and implement enhancements, program efficiencies, and patient experience improvements
- Standardize data definitions, reporting processes, and KPI frameworks
- Improve data integrity by strengthening data capture, coding, and reporting practices
- Develop process maps, workflows, SOPs, business rules, data dictionaries, data flow diagrams, and data models
- Define business needs, assess capability gaps, and determine solution approaches
- Develop estimates, cost/benefit analyses, and business cases
- Lead testing and UAT (strategies, scenarios, test cases, SME coordination)
- Support RWD/RWE collection, analysis, and alignment with broader business objectives
Requirements
- Bachelor’s degree, (or an equivalent combination of experience and education) in business insights, data analytics, financial analysis, or a related field is required
- 5+ years of experience in business intelligence, reporting, analytics, or operational insight roles.
- Strong experience with Power BI, Excel, and data visualization tools.
- Proven ability to work with large datasets, identify trends, and communicate insights to non-technical audiences.
- Experience in specialty pharmaceuticals, patient support programs, or healthcare analytics is required
- Strong attention to detail, critical thinking, and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced environment.
Benefits
- Purpose-Driven Impact: At Coverdale Clinics, we are committed to improving patient care through innovation and excellence.
- Growth That Matters : Ongoing learning, cross-functional collaboration, and opportunities to deepen your expertise in analytics and healthcare are part of our DNA.
- Work-Life Harmony: We believe in balance. This role offers a consistent, flexible work environment that supports focus, collaboration, and productivity—helping you perform at your best while maintaining balance outside of work.
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