Staff Engineer leading AWS integrations, microservices, and AI automation for EverCommerce’s SaaS service - commerce platform. Designing scalable solutions and guiding engineers across U.S. and Canadian teams.
About the role
- Network Engineer responsible for design, implementation, and support of network technologies focusing on security and Azure Cloud. Providing day-to-day tier 3 support for global data network.
Responsibilities
- Design, develop and deploy LAN/WAN network infrastructure.
- Responsible for 3rd level troubleshooting for all LAN/WAN alerts and issues.
- Responsible for maintenance of all monitoring and reporting systems.
- Produce and maintain documentation related to all systems developed/deployed.
- Perform on-call duty for non-business hours support as per shift assignments.
- Perform administrative tasks pertaining to time entry and status reporting.
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
- Monitor performance and ensure system availability and reliability.
- Monitor system resource utilization, trending, and capacity planning.
- Open for 24x7 availability.
- Conduct technical trainings to internal resources.
Requirements
- Minimum 5-8 years of domain experience, CCNP certified.
- Possess excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
- Must be able to clearly interact with the customer, understand the requirements and communicate with the offshore team. Must be able to participate and represent the team in change and incident management meetings.
- Experience with SDWAN – Silver Peak preferred.
- Experience with Next Gen Firewalls – Cisco Firepower preferred.
- Experience in troubleshooting routing loops.
- Troubleshoot asymmetric routing & STP loop issues.
- Implementation of operational changes & coordination with project team for project related changes.
- Configuring/troubleshooting Cisco ASA, IPS.
- Configuring/troubleshooting Cisco ISE.
- Configuring/troubleshooting wireless – Cisco WLC preferred.
- Configuring/troubleshooting routing protocols – EIGRP, OSPF, BGP.
- Configuring/troubleshooting LAN switching – VLAN, VTP, STP, EtherChannel.
- Configuring/troubleshooting quality of service.
- Configuring/troubleshooting TCP/IP protocol suite.
- Configuring/troubleshooting application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
- Configuring/troubleshooting network security – IPSec/SSL VPN/Cisco AnyConnect, AAA architecture, TACACS+, RADIUS, 802.1x.
- Cisco Catalyst & Nexus 9K/7K series of switches.
- Configuring/troubleshooting Cisco IOS, NX-OS software.
- Configuring/troubleshooting of application load balancers.
- Experience with firewall cloud services – Zscaler preferred.
- Experience with Data Center – Nexus environment (ACI preferred).
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