Communications Specialist shaping Keycafe's messaging, content, PR and social channels. Translating SmartBox and SaaS/IoT capabilities into stories for business customers.
About the role
- Bilingual Communications Manager leading English/French campaigns, digital communications, and educational events. Supporting Canada-wide bladder cancer awareness and community engagement.
Responsibilities
- Develop and execute bilingual English/French awareness campaigns reaching people affected by bladder cancer
- Expand brand reach across channels through stakeholder and influencer partnerships, social media growth, and newsletter subscription growth
- Ensure consistent brand voice, visual identity, and accurate bilingual messaging
- Coordinate, guide, and provide editorial feedback to two direct reports and multiple volunteers
- Draft and refine social media content, national announcements, media releases, executive briefing notes, and key messaging documents
- Oversee bilingual translation workflows across public touchpoints
- Manage external vendors and freelancers producing and publishing educational resources
- Develop and maintain a centralized multi-platform communications calendar
- Lead website strategy, layout design, and ongoing content management, including bilingual accuracy, accessibility, and SEO
- Track, analyze, and report communications performance metrics including web traffic, email engagement, and digital outreach
- Travel nationally approximately twice a year to host and facilitate educational events, conferences, and stakeholder gatherings
- Support technical setup and coordination of seminars, webinars, digital town halls, live support group meetings, and hybrid events
- Provide occasional evening and weekend event and virtual support group coverage
Requirements
- Prior experience in corporate communications, public relations, digital strategy, or non-profit communications
- Experience managing project teams and mentoring junior staff is strongly preferred
- Native or full professional fluency in written and spoken English and French is mandatory
- Degree or diploma in Communications, Public Relations, Marketing, Journalism, or a related field, or equivalent practical experience
- Advanced proficiency with CMS platforms such as WordPress
- Advanced proficiency with email marketing platforms such as Constant Contact and Mailchimp
- Proficiency with virtual event tools including Zoom and Microsoft Teams
- Video and graphic design competence using Adobe Creative Suite or Canva
- Familiarity with analytics platforms and CRM systems
- Warm, empathetic communication style suited for community and patient support environments
- Strong leadership and time-management capabilities
- Reliable home office setup
- Willingness and ability to travel nationally across Canada for in-person events
- Must be legally entitled to work in Canada
- Police background check is a required condition of employment
Benefits
- 3 weeks of paid annual vacation to start, pro-rated for your first calendar year based on your start date
- Comprehensive health benefits package, including drug, vision, dental coverage, and a Health Spending Account
- Fully remote role
- Supportive, dynamic national team culture that values trust and flexibility
- Opportunity for professional growth within an expanding national organization
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