Communications Specialist shaping Keycafe's messaging, content, PR and social channels. Translating SmartBox and SaaS/IoT capabilities into stories for business customers.
About the role
- OCM Communications Lead driving organizational change and communications for an insurance-sector transformation. Leading stakeholder adoption, readiness, executive messaging, and global rollout support remotely across Canada.
Responsibilities
- Lead OCM planning and execution for a global transformation initiative
- Conduct stakeholder impact assessments and change impact analyses
- Develop stakeholder personas and audience segmentation strategies
- Assess organizational readiness and identify adoption risks
- Create change adoption, engagement, and reinforcement strategies
- Support business readiness planning and deployment activities
- Establish change metrics and track adoption and engagement
- Facilitate stakeholder workshops, meetings, focus groups, and feedback sessions
- Identify resistance points and develop mitigation strategies
- Develop and execute integrated communication strategies aligned with program milestones and rollout activities
- Create communication plans, messaging frameworks, communication schedules, and stakeholder engagement approaches
- Develop executive presentations, leadership updates, email campaigns, FAQs, talking points, internal website and intranet content, awareness materials, stakeholder briefings, training materials, and change and readiness communications
- Support educational and multimedia content development, including videos
- Tailor messaging and communication approaches for different stakeholder groups and audiences
- Determine appropriate communication channels for impacted stakeholder groups
- Coordinate communications across global regions, business units, and functional teams
- Support program communication channels, internal website content, and stakeholder engagement forums
- Coordinate with translation teams when communications are required in multiple languages
- Develop readiness, training, and adoption approaches
- Support engagement, rollout, stabilization, and organizational readiness activities
- Translate complex project changes into clear, audience-appropriate messaging
- Monitor stakeholder feedback and provide recommendations to program leadership
- Partner with Program Management, Communications, Learning & Development, Translation, Technology, and Business teams
- Prepare executive-level updates and governance materials
- Support leadership engagement and sponsor communications
- Contribute to risk, issue, dependency, and stakeholder management activities
- Maintain communication and change management deliverables aligned with program objectives and timelines
- Manage multiple communication and stakeholder engagement streams simultaneously
Requirements
- 7+ years of experience in Organizational Change Management, Communications, Transformation, or related disciplines
- Demonstrated experience developing and executing organizational change and communication strategies
- Experience conducting impact assessments, stakeholder analysis, audience segmentation, readiness assessments, and adoption planning
- Experience managing communications across complex and cross-functional stakeholder groups
- Exceptional verbal and written communication skills
- Strong executive communications and presentation development experience
- Experience creating hands-on communication and engagement materials for different stakeholder audiences
- Ability to understand complex initiatives and translate them into clear business-focused messaging
- Strong facilitation, consulting, and stakeholder engagement skills
- Ability to independently manage multiple communication and change deliverables in a dynamic environment
- Ability to work strategically while also being comfortable with hands-on communications and change management execution
- Prosci Change Management certification strongly preferred
- Experience supporting technology, IT, cybersecurity, infrastructure, or other technical transformation initiatives
- Experience developing educational videos, visual communications, or other multimedia change materials
- Experience supporting internal websites, intranet pages, or similar employee communication channels
- Experience coordinating communications across multiple regions or languages
- Experience in large enterprise or highly regulated environments
- Familiarity with Microsoft 365 collaboration and communications platforms
Benefits
- 6-month contract with the potential for extension
- Day schedule, 37.50 hours per week
- Remote role with flexibility to work from anywhere in Canada
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