Product Owner shaping member experiences and strategic products at Desjardins Group. Leading complex product backlogs, stakeholder decisions, and business solutions.
About the role
- As an Associate Product Owner, manage the delivery and optimization of platforms for BMO Investorline. Collaborate with various teams to define product features and ensure client satisfaction.
Responsibilities
- Own the delivery and ongoing optimization of client-facing service platforms for BMO Investorline such as IVR and Live Chat
- Partner closely with Virtual Connect, Technology, Operations, and Change teams to translate business needs into well-defined product features and solutions
- Manage the product backlog, support adoption and enablement, and ensure solutions are delivered balancing client experience, operational outcomes, and delivery discipline
- Develops and delivers the full product development lifecycle from strategic objective to market delivery
- Research and develop products and services bridging business requirements with technology capabilities
- Drive end-to-end product lifecycle including persona development, proof of concepts, backlog management and product activation through to retirement
- Clarify feature, story and content requirements and create story acceptance criteria
- Prioritize the product backlog and translate the product vision into a roadmap and actionable tasks
- Drive overall customer experience definition and prioritization
Requirements
- Typically between 5 - 7 years of relevant experience
- Post-secondary degree in related field of study or equivalent combination of education and experience
- Foundational level of proficiency: Marketing Analysis, Creative thinking
- Intermediate level of proficiency: Process Improvement and optimization, Business Strategy, Research and information synthesis, Business Operations, Financial & Risk Management, Product Management, Learning Agility, Customer centricity, Verbal & written communication skills, Collaboration & team skills, Analytical and problem solving skills, Influence skills, Data driven decision making
- Advanced level of proficiency: Product Development, Product Value Proposition and Go-to-Market Assets Definition, Design and Development, Technology Business Requirements Definition, Analysis and Mapping, Product Lifecycle Management (Using Agile Methodologies)
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
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