As an Associate Product Owner, manage the delivery and optimization of platforms for BMO Investorline. Collaborate with various teams to define product features and ensure client satisfaction.
Responsibilities
Own the delivery and ongoing optimization of client-facing service platforms for BMO Investorline such as IVR and Live Chat
Partner closely with Virtual Connect, Technology, Operations, and Change teams to translate business needs into well-defined product features and solutions
Manage the product backlog, support adoption and enablement, and ensure solutions are delivered balancing client experience, operational outcomes, and delivery discipline
Develops and delivers the full product development lifecycle from strategic objective to market delivery
Research and develop products and services bridging business requirements with technology capabilities
Drive end-to-end product lifecycle including persona development, proof of concepts, backlog management and product activation through to retirement
Clarify feature, story and content requirements and create story acceptance criteria
Prioritize the product backlog and translate the product vision into a roadmap and actionable tasks
Drive overall customer experience definition and prioritization
Requirements
Typically between 5 - 7 years of relevant experience
Post-secondary degree in related field of study or equivalent combination of education and experience
Foundational level of proficiency: Marketing Analysis, Creative thinking
Intermediate level of proficiency: Process Improvement and optimization, Business Strategy, Research and information synthesis, Business Operations, Financial & Risk Management, Product Management, Learning Agility, Customer centricity, Verbal & written communication skills, Collaboration & team skills, Analytical and problem solving skills, Influence skills, Data driven decision making
Advanced level of proficiency: Product Development, Product Value Proposition and Go-to-Market Assets Definition, Design and Development, Technology Business Requirements Definition, Analysis and Mapping, Product Lifecycle Management (Using Agile Methodologies)
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