Support Learning Consultant managing the execution of business/group programs at BMO. Collaborating with stakeholders to deliver effective program components and providing insights for program strategy.
Responsibilities
Supports the management & execution of the assigned business/group program or project
Supports the execution of program components working with internal & external stakeholders to ensure effective & seamless delivery
Supports the management of the program/project, including developing program components, promoting the program and ensuring the execution of all program components
Participates in the design, development, implementation, and management of core program processes
Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends
Provides support for the investigation, analysis & documentation of program risks
Analyzes data and information to provide program insights and recommendations
Collaborates with internal and external stakeholders in order to deliver on business objectives
Organizes work information to ensure accuracy and completeness (e.g., customized exception reports, initiative tracking reports, etc.)
Communicates and reinforces program principles, strategies, processes and standards in all operational activities
Gathers and formats data into regular and ad-hoc reports, and dashboards
Supports the execution of strategic initiatives; includes tracking metrics and milestones
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities
Supports the development of tailored messaging, which may include writing, editing and distributing communications
Tracks exception requests and corresponding approvals
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
Analyzes issues and determines next steps
Requirements
Typically between 2 – 3 years of relevant experience
Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
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