Project Manager leading LEAN and DMAIC transformation projects at Apotex, a Canadian pharmaceutical manufacturer. Driving cross - functional improvement, risk management, training and measurable business results at the Brantford API site.
About the role
- Project Manager responsible for client relationships and laboratory operations in an environmental context. Performing various duties related to project management and customer satisfaction in Ontario.
Responsibilities
- Develop strong client relationships through top notch customer service
- Act as the key liaison between the clients, laboratory and Bureau Veritas Management to ensure overall satisfaction which is critical for the development of a loyal client base
- Responsible for effective daily service, satisfaction and maintenance of client accounts
- Respond to all client communications (telephone or email) and redirect communications to CET members as required
- Provide clients with technical support on their varied sampling projects
- Provide consultation, recommendations, data interpretation and other technical assistance to clients
- Remain current on the interpretation and application environmental regulations
- Document and ensure closure to all client complaints, CARS
- Stay current with all methods, corrective action requests (CARs) and management of change (MOCs) via the various reporting tools of the QSI and CRM databases
- Actively participate with the business development team in the development and execution of the regional sales strategies; including new account identification, tailoring services to meet client needs, and regular account reviews
- Work in conjunction with clients to coordinate all related project requirements
- Facilitate communication between clients and other laboratory departments
- Coordinate reports, data, billings and client requests
- Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation
- Execute IT test plans, records results and provides feedback
- Effectively execute to CET key performance indicators (KPIs)
- Work with accounting staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed
- Adhere to all Health and Safety Regulation
- Ensure Quality Standards are maintained
- Provide client feedback to the Bureau Veritas management
- Adhere to and participate with all QA/QC policies of the organization
- Engage in cross-training/career pathing to support overall success of the Customer Experience Team
- Other responsibilities as assigned
Requirements
- University degree or college diploma in Sciences, preferably chemistry or environmental related and/or equivalent experience.
- 3-5 years’ experience in the environmental industry.
- Demonstrated success in Project Manager Assistant roles and/or experience in Laboratory Operations.
- Basic chemistry knowledge for application in a laboratory setting.
- Good working knowledge of current regulations and guidelines in order to provide effective client advice.
- Good knowledge of computers (Microsoft Word, Excel and Outlook).
- Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and the CET members.
- Good time-management, multi-tasking and priority setting skills.
- Strong verbal and written communication skills (French is an asset).
- Organized, detail-oriented and focused.
- Ability to work independently as well as engage others when required in the escalation of concerns.
- Represents the Bureau Veritas Values and is at all times professional.
- Should be responsible, dedicated and motivated.
Benefits
- Office environment with frequent interaction in a laboratory environment
- May require flexible workings hours, overtime and shift work.
- Changing priorities and balancing workload to meet tight deadlines.
- Liaison activities and internal/external negotiations.
- Minimal exposure to hazardous chemicals.
- Some travel to customers/conferences and other Bureau Veritas locations (as required).
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