Patient Scheduler coordinating appointments, insurance verification, and patient access for IKS Health’s healthcare provider solutions. Remote bilingual role supporting efficient scheduling and revenue cycle operations.
About the role
- Bilingual 9-8-8 Hub Supervisor supporting responders for Canada’s national suicide crisis helpline. Providing real-time coaching, quality assurance, and trainee supervision remotely.
Responsibilities
- Provide real-time coaching, feedback, and emotional support/debriefing to responders
- Ensure adherence to program standards, policies, procedures, and guidelines
- Assist responders in determining when to intervene or report as required
- Review contact reports, recorded interactions, and text transcripts
- Provide assessments, feedback, and recommendations during responder evaluations
- Support, supervise, and provide feedback to trainee responders
- Assist with roleplays and relevant training activities during virtual training sessions
- Participate in mentoring shifts
- Provide assessments, feedback, and recommendations during trainee evaluations
- Perform other duties as required or assigned
- Support a healthy, diverse, collaborative workplace and comply with regulatory and legislative requirements
Requirements
- Minimum of two years of experience as a responder/in a crisis or distress centre
- Sound knowledge of crisis intervention principles and skills
- Knowledge of best practices in suicide prevention
- Ability to remain calm under pressure
- Empathy, flexibility, and adaptability
- Excellent listening and communication skills in English and French preferred
- Collaborative approach and ability to work as part of a team
- Ability to work with diverse ethno-racial and cultural backgrounds, teams, and stakeholders
- High levels of sensitivity and diplomacy
- Strong interpersonal skills
- Reliability and flexibility to work various shifts, including evenings, weekends, and holidays
- Ability to adapt to changing schedules and work on short notice
- Strict adherence to confidentiality policies
- Dedicated, private workspace within the home
- Computer with secure internet access
- Telephone headset or hands-free device
Benefits
- HOOPP defined benefit pension plan
- Professional development opportunities
- Job stability
- Career development opportunities
- Opportunity to contribute to meaningful healthcare initiatives improving patient and community well-being
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