ServiceNow Technical Lead responsible for overseeing the design and development of the ServiceNow platform. Collaborating with teams to ensure compliance and best practices for efficient banking operations.
About the role
- Student intern in IT Operations focusing on ServiceNow workflows and data reconciliation. Gaining hands-on experience in a collaborative and supportive environment.
Responsibilities
- Set up and reconcile Managed Service Provider (MSP) orders and customer service contracts as entitlements in ServiceNow (SNOW)
- Ensure alignment between active MSP orders, actual deployments, usage per customer and corresponding invoices by validating what’s in the contract
- Document and update relevant data within the SNOW Configuration Management Database (CMDB)
- Track data and compare to entitlement levels to be able to bill customers with accurate time
- Assist in enhancing SNOW's integration with Finance for improved billing accuracy and provide Finance monthly usage report
- Support the development of reporting dashboards such as Top X and Customer Success Management (CSM) dashboards in SNOW
- Adjust NetSuite order setup to match SNOW entitlement
Requirements
- Currently enrolled in a post-secondary program or recent graduate
- Extensive data handling and excel experience, ideally in Computer Science, Information Technology, or a related technical field
- Strong attention to detail and organizational skills
- Familiarity with ServiceNow or other ITSM tools is an asset
- Interest in IT service management, operations, and enterprise systems
- Proactive, eager to learn, and comfortable working both independently and collaboratively
Benefits
- 4% vacation pay
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