Medical Sales Representative growing prescriptions and healthcare partnerships for NAOS skincare brands across West Montreal and Ottawa. Managing medical sales, PR activities, customer visits, and competitive intelligence.
AC
Dental Provider Relations Representative – Contact Centre
Posted last month
About the role
- Provider Relations Representative answering dental and healthcare provider inquiries for Alberta Blue Cross. Verifying claims, eligibility, approvals, and supporting process improvements.
Responsibilities
- Respond to telephone inquiries from health care providers regarding subscriber verification, benefit eligibility, plan maximums, prior approval requirements, and claim inquiries
- Verify claims through online adjudication systems
- Suggest workflow and process improvements
- Record and forward provider feedback to the appropriate Team Manager and/or Manager
- Support projects and analyses using Excel, Word, and other computer software
- Log call details
- Assist with other duties as required
Requirements
- Computer proficiency, particularly with Microsoft Office, including Word and Excel
- Medical, dental, or pharmacy background is an asset
- Familiarity with dental procedures, health procedures, or drug names is an asset
- Proven customer service experience in person or over the phone is preferred
- Strong listening and problem-solving skills
- Pleasant telephone manner
- Ability to thrive in a busy environment
- Research and analysis skills to determine root causes of problems
- Strong attention to detail and organizational skills
- Desire for continuous learning
- Advanced customer service skills
- Criminal record check satisfactory to Alberta Blue Cross required as a condition of employment following a conditional offer
Benefits
- Diversity and inclusion commitment
- Healthy work-life balance
- Career growth opportunities
- Innovative, high-energy, team-focused work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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