Caterpillar aftermarket mining representative managing dealer relationships, sales strategy, and product rollouts. Supporting Finning Canada across Alberta's Oil Sands region.
AC
Dental Provider Relations Representative – Contact Centre
Posted yesterday
About the role
- Provider Relations Representative answering dental and healthcare provider inquiries for Alberta Blue Cross. Verifying claims, eligibility, approvals, and supporting process improvements.
Responsibilities
- Respond to telephone inquiries from health care providers regarding subscriber verification, benefit eligibility, plan maximums, prior approval requirements, and claim inquiries
- Verify claims through online adjudication systems
- Suggest workflow and process improvements
- Record and forward provider feedback to the appropriate Team Manager and/or Manager
- Support projects and analyses using Excel, Word, and other computer software
- Log call details
- Assist with other duties as required
Requirements
- Computer proficiency, particularly with Microsoft Office, including Word and Excel
- Medical, dental, or pharmacy background is an asset
- Familiarity with dental procedures, health procedures, or drug names is an asset
- Proven customer service experience in person or over the phone is preferred
- Strong listening and problem-solving skills
- Pleasant telephone manner
- Ability to thrive in a busy environment
- Research and analysis skills to determine root causes of problems
- Strong attention to detail and organizational skills
- Desire for continuous learning
- Advanced customer service skills
- Criminal record check satisfactory to Alberta Blue Cross required as a condition of employment following a conditional offer
Benefits
- Diversity and inclusion commitment
- Healthy work-life balance
- Career growth opportunities
- Innovative, high-energy, team-focused work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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