Service Model Transformation Manager advancing Manulife’s retirement - services operating model. Driving governance, operationalization, readiness, and cross - functional alignment for evolving customer journeys.
About the role
- Manager advancing strategic programs and AI transformation for Caseware, a global accounting and financial reporting software company. Leading analyses, executive materials, and cross-functional execution.
Responsibilities
- Support the Chief of Staff and Executive Leadership Team in advancing high-priority strategic initiatives across functions, regions, and business units
- Lead data-driven analyses, business cases, and scenario modelling for strategic priorities, investment decisions, and resource allocation
- Drive Caseware’s AI transformation by translating enterprise priorities into coordinated, measurable initiatives across Product, R&D, GTM, and corporate functions
- Apply AI-enabled tools to accelerate research, analysis, synthesis, reporting, and program execution
- Identify opportunities to improve how the broader organization operates
- Develop executive- and board-ready materials, including strategic recommendations, performance narratives, initiative updates, and KPI dashboards
- Establish structure and accountability across complex, cross-functional programs by defining outcomes, governance, milestones, metrics, and decision points
- Monitor progress against company priorities and surface risks, interdependencies, and decisions requiring executive attention
- Conduct market, competitive, financial, and operational research to support executive decision-making
- Partner with leaders across Finance, Product, R&D, Sales, Marketing, Revenue Operations, Customer Success, and People to translate strategy into measurable execution
Requirements
- Bachelor’s degree in Business, Finance, Economics, or a related field
- 3–6 years of experience in a rigorous analytical environment, such as management consulting, investment banking, corporate strategy, or a comparable strategic role
- Strong analytical and financial acumen
- Experience using complex datasets, models, research, and software metrics to inform strategic and investment decisions
- Demonstrated ability to drive complex, cross-functional programs and influence senior stakeholders without direct authority
- Ability to navigate ambiguity, challenge conventional thinking, and translate complex issues into clear recommendations and actionable plans
- Excellent written and verbal communication skills
- Experience developing polished, executive- and board-ready materials
- Experience using AI tools to accelerate research, analysis, synthesis, and content development
- Strong judgment to validate AI outputs
- Advanced proficiency in Excel and PowerPoint
- Familiarity with SQL and Tableau is an asset
- Highly resourceful, organized, and adaptable
- Professional maturity and discretion to manage multiple priorities and confidential matters in a fast-paced environment
Benefits
- Flexible work options
- Remote opportunities
- Generous time-off policies
- Health insurance
- Retirement plans
- Performance bonuses
- Recognition programs
- Opportunities for career growth
- International projects
- Collaboration with a diverse, global team
- Executive exposure to the CEO, Chief of Staff, and execution leadership team
- Accelerated learning and growth
- Professional development through strategy, analytics, executive communication, and program leadership experience
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Associate Manager leading functional and vocational rehabilitation teams at Manulife, an international financial services provider. Driving complex case consultation, disability management, and sustainable return - to - work outcomes.
Boutique Manager leading Nespresso boutique sales, team development and operations in Windsor. Driving coffee product sales, customer service and inventory performance.
General Manager owning Toptal’s SMB sales strategy, P&L, and profitable growth. Building acquisition, retention, outbound, partnership, and high - performing sales capabilities.
Toptal general manager owning strategy, P&L, enterprise sales, and team development. Driving growth across industrial, energy, manufacturing, automotive, and logistics clients.
Market Development Manager leading Desjardins financial services teams across Quebec locations. Driving member relationships, market growth, team performance, and cooperative service delivery.
Section Manager leading Desjardins’ claims reporting team for auto and property insurance. Overseeing operations, coaching talent, and improving member and client service.
Innovation Manager leading business technology projects, automation, and digital transformation at Canadian law firm McCarthy Tétrault. Managing platforms, stakeholders, change, and process improvement.
District Manager leading Ricoh Canada’s Alberta sales team for target accounts. Driving revenue, coaching representatives, and expanding business technology solutions across Calgary and Edmonton.
Sr. Manager leading AI - enabled enterprise transformation at IMAX, a global entertainment technology company. Driving cross - functional strategy, operational efficiency, and high - impact change programs.