Service Model Transformation Manager advancing Manulife’s retirement - services operating model. Driving governance, operationalization, readiness, and cross - functional alignment for evolving customer journeys.
About the role
- Boutique Manager leading Nespresso boutique sales, team development and operations in Windsor. Driving coffee product sales, customer service and inventory performance.
Responsibilities
- Achieve daily, weekly and monthly sales and service-level targets with the team
- Maximize guest frequency, sales, and acquisition of new club members
- Maximize capsule, accessories and machine sales
- Maintain current knowledge of coffee and Nespresso products
- Evaluate service quality and provide individual feedback to Boutique Specialists
- Implement company programs and motivate the team to meet operational and organizational objectives
- Coach the team to provide exceptional customer service consistent with the brand image
- Plan, communicate and delegate responsibilities to ensure smooth operations
- Review KPIs, identify problems and opportunities, and create action plans
- Monitor staffing levels and manage boutique operations
- Recruit, hire and train the team
- Establish annual sales forecasts and capacity planning with the regional boutique manager
- Analyze financial reports, inventory and sales trends
- Manage staffing, scheduling, monthly reporting, cash and inventory
- Implement SOPs and guidelines and ensure team compliance
- Conduct monthly and quarterly physical stock inventories, place orders and check deliveries
- Deliver weekly and monthly reports
- Partner with IT to ensure systems function correctly
Requirements
- 5+ years of high-volume retail management experience
- Luxury retail experience is an asset
- Demonstrated ability to prioritize and plan multiple priorities
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication, problem-solving and analytical skills
- Passion for coffee and sustainability
- Food or coffee industry experience is an asset
- Ability to stand for an entire working day
- Ability to repeatedly lift a maximum of 23 kgs
Benefits
- Comprehensive total rewards benefits package including health and dental benefits that start on day one
- Massage coverage
- Pension plan with employer’s contribution
- Mental health coverage
- Health Spending Account
- Lifestyle Spending Account
- Free coffee machine and monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- Competitive employer pension contributions
- Quarterly bonus
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Degree requirement
No Education Requirement
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