Service Model Transformation Manager advancing Manulife’s retirement - services operating model. Driving governance, operationalization, readiness, and cross - functional alignment for evolving customer journeys.
About the role
- Educational Case Manager coordinating student intakes, instructors, schedules, and academic progress. Supporting Tutor Me Education’s virtual tutoring programs and school district partners.
Responsibilities
- Conduct intakes with families and students
- Coordinate instructors
- Track student progress
- Provide quality customer service and outstanding academic services
- Support Tutor Me Education Regional Operations
- Operate in a virtual operating environment
- Maintain people, financial, and academic operating standards
- Ensure delivery of programs and initiatives for students and school district partners
- Provide virtual administrative support, including answering phones, managing business data, and creating/managing schedules
- Manage class schedules to staff sessions and meet efficiency and usage targets
- Manage virtual tutoring sessions
- Monitor students' academic progress
- Execute programs and initiatives
- Manage time in compliance with company and regulatory requirements
- Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
- Build relationships with students and their families
- Support positive and effective conflict resolution with students and parents
Requirements
- Clear and excellent ENGLISH and CHINESE (Mandarin) communication skills, technology skills, and organization skills
- Time management, planning, and prioritization
- Ability to organize and manage multiple responsibilities successfully
- Professional and approachable demeanor
- Ability to prioritize and focus on key objectives, which may change from month to month
- Effective communications in virtual environments
- Proficiency using communication media including in person, phone, and video
- Ability to build engagement and trust in virtual relationships
- Ability to work well with others
- Learning agility and adaptability to changes in work environment
- Ability to acquire new skills as required
- Ability to engage, manage, and grow virtual relationships with customers, employees, and business partners
- Ability to manage remote teachers
- Ability to work independently
- High tolerance for ambiguity
- Bachelor's Degree required
- 2–3 years progressive career growth
- Experience working in a virtual operations and team environment
- Bilingual in English and Spanish beneficial
- Proficient in Microsoft Office and Google applications
Benefits
- Fully Remote!
- PTO
Job title
Job type
Experience level
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Not specified
Degree requirement
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