Service Model Transformation Manager advancing Manulife’s retirement - services operating model. Driving governance, operationalization, readiness, and cross - functional alignment for evolving customer journeys.
About the role
- Toptal general manager owning strategy, P&L, enterprise sales, and team development. Driving growth across industrial, energy, manufacturing, automotive, and logistics clients.
Responsibilities
- Own the strategy, growth, and profitability of Toptal’s Industrial Products & Services business across Automotive, Manufacturing, Agriculture, Oil & Gas, Chemical, and Logistics clients
- Exercise full P&L and budget authority; set financial objectives, allocate resources, and evaluate investment returns
- Identify priority markets, client problems, offerings, accounts, and growth opportunities
- Build and execute the IPS business plan
- Win new enterprise clients through discovery, solution development, negotiation, and close
- Expand and retain client relationships across Toptal’s services, AI-based solutions, management consultancy, and talent offerings
- Lead executive client conversations, shape proposals, negotiate commercial agreements, and close critical pursuits
- Coordinate with Services leaders, solution architects, specialists, and supporting functions
- Maintain credible forecasts and address pipeline, revenue, and performance risks
- Recruit, supervise, coach, mentor, and develop the Industrial Products and Services team
- Establish team objectives, structure, assignments, performance reviews, and improvement plans
- Deliver agreed revenue, profitability, budget, client expansion, team development, and growth objectives
Requirements
- Bachelor’s degree is required
- 5+ years of proven success leading professional services sales teams specifically in Industrial Products and Services, with in-depth experience in the Energy Sector, specifically Oil & Gas is required
- 12+ years of demonstrated experience running and managing an industry business unit with a strong understanding of business operations and management principles
- Deep industry relationships ranging from director-level to C-level contacts
- Sustained record of leading enterprise SaaS or services sales teams, winning new clients, and expanding existing relationships, with demonstrated personal contribution
- Industry expertise and demonstrated sales experience in at least one of Oil & Gas, Industrial Manufacturing, Automotive, or Defense & Aerospace
- Demonstrated accountability for commercial results and resource decisions, including pricing, hiring, investment, and account priorities
- Experience closing complex enterprise opportunities, including shaping a business case, coordinating technical expertise, navigating procurement, and negotiating commercial agreements
- Strong industry relationships and a record of earning access to senior decision-makers
- Evidence of hiring strong sellers, improving individual and team performance through coaching, and developing future leaders
- Disciplined qualification and forecasting skills
- Sufficient fluency in technology, AI, and services delivery
- Clear, persuasive written and verbal communication
- Ability to work in a fast-paced, rapidly growing company and handle varied challenges, deadlines, and contacts
- World-class individual contributor mindset
- Resumes and communication must be submitted in English
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