Service Model Transformation Manager advancing Manulife’s retirement - services operating model. Driving governance, operationalization, readiness, and cross - functional alignment for evolving customer journeys.
About the role
- Sr. Manager leading AI-enabled enterprise transformation at IMAX, a global entertainment technology company. Driving cross-functional strategy, operational efficiency, and high-impact change programs.
Responsibilities
- Partner with business leaders to identify high-value opportunities to improve IMAX’s operations, customer service, and decision-making
- Champion integration of AI-driven solutions across business functions
- Lead high-impact transformation programs spanning technology, operations, and strategy
- Establish objectives, success metrics, and execution frameworks for timely delivery
- Advise senior leadership with insights, recommendations, and regular updates on program progress, outcomes, and strategic implications
- Drive organizational alignment through change management strategies
- Foster collaboration, innovation, and continuous improvement across IMAX
Requirements
- Significant experience in enterprise transformation, strategy, change management, project management or management consulting
- Prior exposure to digital transformation; media, entertainment, or technology experience preferred
- Strong proficiency with AI concepts and applications
- Proven ability to analyze complex data, identify trends, generate actionable insights, and calculate ROI
- Demonstrated success in influencing senior executives and managing high-stakes, cross-functional initiatives
- Practical understanding of AI and automation in a business setting
- Excellent leadership, communication, and presentation skills
- Clear writing and presentation skills, including communication with senior executives and delivery teams
- Collaborative, proactive approach and ability to build trust across functions
- Curiosity and passion for IMAX, the entertainment industry, and emerging technologies
- Ability to work in Ontario, Canada, as indicated by the posting location and Ontario-specific requirements
Benefits
- Welcoming and diverse atmosphere across the organization
- Additional non-discretionary compensation may apply where eligible
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Degree requirement
No Education Requirement
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