Service Model Transformation Manager advancing Manulife’s retirement - services operating model. Driving governance, operationalization, readiness, and cross - functional alignment for evolving customer journeys.
About the role
- General Manager owning Toptal’s SMB sales strategy, P&L, and profitable growth. Building acquisition, retention, outbound, partnership, and high-performing sales capabilities.
Responsibilities
- Own Toptal’s SMB strategy, growth, profitability, P&L, and budget
- Improve new-client acquisition, inbound conversion, client retention, and account expansion
- Grow outbound sales, targeted marketing, and partnership-driven revenue
- Expand adoption of Toptal’s services, AI-based solutions, and talent-based capabilities
- Lead a high-energy sales organization with rigorous performance management
- Listen to calls, speak with clients, analyze lost opportunities, and coach leaders on performance
- Recruit managers and sellers and build a high-performing sales organization
- Plan staffing and coverage around demand, opportunities, and account needs
- Coordinate with Operations, Matching, and Delivery to preserve context through transitions
- Establish reliable reporting, forecasting, commercial reviews, and financial management
- Deliver milestone-based improvements in conversion, retention, revenue, profitability, and budget performance
Requirements
- Bachelor’s degree is required
- 12+ years of B2B commercial experience, including SaaS or services sales, with a sustained record of scaling high-volume sales to small and medium-sized businesses
- 5+ years leading sales and account management teams, including experience managing managers
- Experience leading both new-client acquisition and account management, with evidence of improving conversion, retention, and expansion
- Demonstrated accountability for commercial results and resource decisions, including pricing, staffing, investment, and client coverage
- Experience building outbound sales and working with Marketing and Sales Development on targeted campaigns that produce measurable revenue
- Experience activating commercial partnerships and turning partner relationships into qualified opportunities and revenue
- Strong analytical judgment and ability to test competing explanations and determine meaningful improvement
- Ability to improve a high-volume sales operation while introducing new offerings or ways of selling
- Sufficient fluency in technology, AI, and services delivery
- Clear, persuasive written and verbal communication
- Outstanding written and verbal communication skills, including proposals and presentations
- Ability to work in a fast-paced, rapidly growing company and handle varied challenges, deadlines, and contacts
- Regular or periodic travel to meet Toptal clients and customers inside and outside the geographic location
- Resumes and communication must be submitted in English
- Must be a world-class individual contributor
Benefits
- Remote position
- Authority to build the team and invest in profitable growth
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