Bilingual Claims Service Manager leading frontline teams for Allstate Canada’s insurance claims operations. Improving customer experience, service quality, workflows, and team performance across remote Canadian locations.
About the role
- Remote Case Manager supporting reimbursement workflows for Cencora’s Canadian patient and provider support services. Coordinating cases, documentation, communications, and process improvements.
Responsibilities
- Coordinate benefits-related documentation, case updates, follow-up activities, and reimbursement support communications
- Resolve routine reimbursement issues, documentation gaps, and workflow exceptions
- Maintain accurate case records, reimbursement documentation, and system updates
- Monitor reimbursement trends, recurring issues, and escalation indicators
- Work with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution
- Contribute to process improvements, workflow updates, and operational readiness efforts
Requirements
- High School Diploma/GED or equivalent experience required
- 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required
- Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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