Learning Deployment Manager deploying global L&D solutions for PulseLearning, an award - winning custom learning provider. Leading platform operations, cross - functional projects, stakeholder coordination, and technical support across Canada.
About the role
- Field Case Manager coordinating patient therapy access and enrollment processes for Cencora. Upholding documentation standards and auditing case activities to enhance service delivery.
Responsibilities
- Reviews patient files, treatment history, provider inputs, and supporting documentation to confirm readiness for case action and next-step processing.
- Executes established clinical and operational procedures to support patient enrollment, therapy coordination, case progression, and access to prescribed treatment.
- Audits case activity, follow-up actions, and documentation quality to identify discrepancies, delays, and process gaps affecting service delivery.
- Evaluates therapy access barriers, coverage issues, and coordination risks to determine timely escalation and resolution needs.
- Interprets program protocols, product guidance, and operational requirements to provide clear direction to patients, providers, and internal teams.
- Stabilizes the patient journey by coordinating with healthcare providers, pharmacies, clinics, and support teams to reduce disruption in therapy access or administration.
- Upholds adverse event reporting, documentation controls, and communication standards in line with clinical, quality, and regulatory expectations.
Requirements
- Bachelor's degree in business administration, pharmacy, or a related field, or equivalent experience required.
- 6+ years of experience in healthcare, pharmacy, managed care, health systems, operations, or a related field required.
- Project Management Professional (PMP) or equivalent certification preferred.
- Certification in Lean Six Sigma preferred.
- Knowledge in clinical operations, care coordination, and case management processes.
- Knowledge in patient support program workflows and therapy access pathways.
- Knowledge in clinical documentation, record maintenance, and audit requirements.
- Knowledge in treatment protocols, therapy administration support, and patient education practices.
- Knowledge in reimbursement navigation, coverage processes, and funding support activities.
- Knowledge in adverse event reporting, quality controls, and compliance standards.
- Ability to interpret clinical, operational, and reimbursement-related information accurately.
- Ability to evaluate case status, service risks, and barriers to therapy access.
- Ability to validate documentation and maintain accurate case records.
- Ability to coordinate across patients, providers, pharmacies, clinics, and internal teams.
- Ability to communicate complex care and program information clearly and professionally.
- Ability to stabilize case progression through timely follow-up, escalation, and issue resolution.
- Ability to audit case activities and identify gaps in process execution or documentation quality.
- Ability to uphold confidentiality, quality expectations, and regulatory requirements in daily work.
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- training programs
- professional development resources
- mentorship programs
- employee resource groups
- volunteer activities
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