Manager leading deposits, billing, and commissions for Manulife, an international financial services provider. Overseeing two teams, financial controls, stakeholder partnerships, and automation initiatives.
About the role
- Regional Quality Manager leading quality systems, audits, and continuous improvement across Iron Mountain’s 3PL warehouse network. Supporting facility launches, client partnerships, and corrective actions across regional sites.
Responsibilities
- Lead, standardize, and elevate quality assurance systems across the regional Third-Party Logistics (3PL) warehouse and fulfillment network
- Support the launch of new business operations
- Implement, monitor, and standardize the Quality Management System (QMS) across regional distribution and fulfillment centers
- Conduct regular internal audits, operational readiness checks, and 5S compliance reviews
- Serve as the primary regional quality liaison for clients during onboarding, regular business reviews, and external audits
- Partner cross-functionally to align continuous improvement strategies with client and business priorities
- Lead investigations into client complaints, shipping errors, mispicks, and inventory discrepancies
- Use Root Cause Corrective Analysis (RCCA) to execute Corrective and Preventive Actions (CAPA)
- Monitor key performance indicators (KPIs)
- Build a culture of continuous improvement, support client partnerships, and empower frontline leadership across the distribution network
- Report to the North America Operations Director
Requirements
- 5+ years of experience in quality, warehousing, fulfillment, or logistics operations
- At least 2 years in a multi-site or regional capacity within a Third-Party Logistics (3PL) or distribution environment
- Strong knowledge of Quality Management Systems (QMS)
- Experience with facility launch support and inventory integrity standards
- Knowledge of Lean Six Sigma methodologies, including Kaizen facilitation, 8D, 5 Whys, and Fishbone root-cause tools
- Proven ability in multi-site quality leadership
- Client-facing stakeholder management experience
- Experience with continuous process transformation
- Financial acumen to connect process improvements directly to business outcomes
- Bachelor’s or Master’s Degree in Supply Chain, Engineering, Business, or a related field
- Lean Six Sigma (Green Belt or Black Belt) or Project Management Professional (PMP) certifications are highly preferred
- Ability to work Monday–Friday, 8:00 AM–5:00 PM, with flexible availability as required
Benefits
- Remote role with 50-75% travel across regional facility sites
- Flexible availability as required
- Full Health and Dental Benefits starting on your first day of employment
- Two weeks of paid vacation
- Seven paid holidays
- Accrued sick pay
- 401(k) with company match
- Employee Stock Purchase Program
- Continuous learning and career advancement opportunities
- Tuition Reimbursement
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