Treasury Manager leading ALM analysis, balance - sheet risk, and capital management at American Express Bank of Canada. Supporting Basel and OSFI regulatory frameworks, stress testing, and strategic treasury recommendations.
About the role
- Manager leading deposits, billing, and commissions for Manulife, an international financial services provider. Overseeing two teams, financial controls, stakeholder partnerships, and automation initiatives.
Responsibilities
- Lead two teams responsible for deposits, billing, and commission administration
- Provide oversight for sponsor premium payment allocation and billing activities
- Ensure commissions are calculated, validated, and paid accurately
- Monitor suspense accounts, unallocated funds, and aged financial exceptions
- Assess and mitigate financial risks related to funds, billing, commissions, and financial exceptions
- Maintain financial controls supporting billing, deposits, and commission processes
- Apply advanced understanding of Payment-to-Report and Cash Receipt-to-Financial Reporting processes
- Coach, mentor, engage, and develop employees; support career development and succession planning
- Build partnerships across IT, Finance, Sales, Underwriting, Risk Management, and Financial Integrity & Controls
- Govern operational partners in the Philippines handling related back-office processing
- Monitor and report KPIs, SLAs, and operational metrics
- Identify trends, risks, and improvement opportunities and implement corrective actions
- Drive process optimization, operational efficiencies, service enhancements, and governance
- Identify and implement AI, automation, and emerging-technology opportunities
- Use data-driven insights to improve operational performance and customer outcomes
Requirements
- Bachelor's degree in Finance, Commerce, Business Administration, Accounting, or a related discipline
- 3–5 years of progressive leadership experience managing financial operations, billing, commissions, receivables, accounting, or related functions
- Experience leading multiple teams and developing high-performing employees
- Demonstrated ability to analyze complex financial issues and assess operational and financial impacts
- Strong stakeholder management and relationship-building skills across multiple business functions
- Experience establishing, monitoring, and reporting on KPIs and service-level commitments
- Proven ability to lead transformational, automation, or process improvement initiatives
- Strong analytical, problem-solving, and decision-making capabilities
- Excellent communication, presentation, and influencing skills
Benefits
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
- Learning and career growth support
- Inclusive work environment
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