Conseiller en évaluation d’entreprises chez MNP, cabinet canadien de comptabilité, fiscalité et services - conseils. Analyse financière des fusions, acquisitions et évaluations pour guider les décisions stratégiques des clients.
About the role
- Bilingual caseworker managing patient programs, casework, and healthcare support for Cencora’s Canadian pharmaceutical services. Handling calls, follow-ups, documentation, and adverse-event reporting.
Responsibilities
- Manage assigned projects and cases
- Provide first-point-of-contact support for HR-related calls, emails, and customer requests
- Provide telephone support for funding and access issues and compliance programs
- Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
- Conduct pharmaceutical and biotechnology market research initiatives with healthcare professionals and patients
- Make outbound calls as part of patient programs
- Document activities in program-specific databases
- Process basic administrative transactions, approvals, data entry, and document verification
- Guide associates on company practices and self-service tools
- Escalate complex cases to the appropriate level 2 specialist or level 3 COE representative
- Manage incoming and outgoing forms and information and scan documents
- Identify and resolve customer issues and anticipate additional information needs
- Meet performance metrics for call resolution, average response time, case response, and case/call quality
- Attend refresher and specialized training
- Provide feedback on protocols, databases, processes, and inter-departmental relationships
- Communicate case-management updates during absences
- Help train new caseworkers through shadowing and call monitoring
- Report adverse events to assigned units/departments
- Perform other assigned HR duties and projects
Requirements
- Broad training in business administration, accountancy, sales, marketing, computer sciences or similar vocations, generally obtained through a two-year associate's degree program or equivalent combination of experience and education
- Minimum of one (1) year experience in customer service
- Bilingual in Canadian French and English
- Ability to multitask
- Attention to detail
- Strong problem-solving skills
- Experience in the medical and pharmaceutical field is an asset
- Working knowledge of Word, Excel, and Outlook
- Effective oral and written communication skills
- Strong organizational and interpersonal skills
- Ability to establish and manage budgets and expenses
- Leadership, presentation, and negotiation skills
- Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs
- Advanced knowledge of the pharmaceutical distribution industry
- Working knowledge of automated warehouse operating systems
- Strong business, financial, analytical, and mathematical skills
- Ability to consistently meet deadlines
- Excellent problem-solving skills
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process
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