Conseiller en évaluation d’entreprises chez MNP, cabinet canadien de comptabilité, fiscalité et services - conseils. Analyse financière des fusions, acquisitions et évaluations pour guider les décisions stratégiques des clients.
About the role
- Bilingual field service specialist installing, calibrating, and repairing audiological equipment for Diatec, a worldwide audiology-equipment distributor. Supporting healthcare customers across Quebec and Atlantic Canada.
Responsibilities
- Provide field service support to customers within the assigned territory, including hearing clinics, hospitals, educational institutions, and other healthcare facilities
- Install, configure, and train customers on diagnostic and audiological equipment
- Perform preventive maintenance, calibration, inspection, troubleshooting, and on-site repair of equipment when possible
- Manage service schedules, maintenance agreements, and customer service requests
- Provide software installation, updates, configuration, and technical support for Demant and partner diagnostic products
- Maintain accurate service records, calibration certificates, and documentation within company systems
- Collaborate with Sales Representatives to identify customer needs and support equipment upgrade opportunities
- Maintain a high level of customer satisfaction through timely and professional technical support
- Identify equipment replacement, upgrade, and service opportunities and communicate them to the Sales team
- Stay current on product knowledge, software updates, and industry developments through manufacturer training and internal development programs
- Support compliance with quality management system (QMS) requirements and applicable regulatory standards
- Work on problems of moderate scope and complexity, evaluate factors, exercise judgment, and provide recommendations supporting management decisions, sales, and customer satisfaction
- Report typically to the Territory Sales & Service Manager under general direction
- Provide guidance to less experienced employees, without supervisory responsibility
- Interact mainly with customers and prospective customers and collaborate with Service, Sales, Customer Service, and Operations teams
- Perform other duties as assigned
Requirements
- Post-secondary education in electronics, biomedical technology, computer systems, engineering technology, mechanical systems, or a related technical discipline
- Minimum 2 years of experience in a technical service, repair, or field service environment
- Experience installing, calibrating, maintaining, and repairing electronic or diagnostic equipment
- Experience working directly with customers and providing technical support is preferred
- Experience within healthcare, medical device, audiology, or diagnostic equipment industries is considered an asset
- Able to travel extensively within the assigned territory (approximately 60% day travel and 20% overnight travel)
- Valid driver's license and ability to travel independently
- Strong troubleshooting and diagnostic skills
- Ability to inspect, test, and repair electronic equipment and assemblies
- Excellent organizational skills and attention to detail
- Ability to learn new technologies and adapt to changing products and processes
- Strong customer-service orientation with a commitment to exceeding customer expectations
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
- Strong verbal and written communication skills
- Ability to work independently while effectively collaborating with internal teams
- Ability to safely lift and move equipment up to 25 kg (55 lbs)
Benefits
- Accommodations provided in accordance with the AODA (Accessibility for Ontarians with Disabilities Act)
- Manufacturer training and internal development programs
- No regularly required PPE; compliance with customer-facility health, safety, infection control, and PPE requirements
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