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About the role
- Bilingual caseworker supporting reimbursement, patient support, and pharmaceutical commercialization services for Cencora’s Canadian healthcare programs through Innomar Strategies.
Responsibilities
- Assist reimbursement processes for coverage-related requests across customer operations and patient support workflows
- Coordinate benefits documentation, case updates, follow-up activities, and reimbursement support communications
- Resolve routine reimbursement issues, documentation gaps, and workflow exceptions
- Maintain accurate case records, reimbursement documentation, and system updates
- Monitor reimbursement trends, recurring issues, and escalation indicators
- Work with internal and external stakeholders to clarify reimbursement requirements and support case resolution
- Contribute to process improvements, workflow updates, and operational readiness efforts
- Support Cencora’s patient and provider support and pharmaceutical commercialization services in Canada through Innomar Strategies
Requirements
- Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar fields, generally obtained through a two-year associate's degree program or equivalent combination of experience and education
- Minimum of one (1) year of experience in customer service
- Bilingual in Canadian French and English
- Ability to multitask
- Attention to detail
- Strong problem-solving skills
- Experience in the medical and pharmaceutical field is an asset
- Working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office programs
- Effective oral and written communication skills
- Strong organizational, interpersonal, leadership, presentation, negotiation, analytical, mathematical, and business skills
- Knowledge of pharmaceutical distribution industry
- Working knowledge of automated warehouse operating systems
- Ability to consistently meet deadlines
- Ability to establish and manage budgets and expenses
- Knowledge of ABC policies and procedures
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process
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