Bilingual Automotive Maintenance Coordinator supporting Enterprise Fleet Management’s vehicle maintenance operations. Reviewing repairs, negotiating pricing, and advising clients and vendors remotely from Toronto.
About the role
- Senior Case Manager adjudicating individual disability and life waiver claims for Manulife, a global financial services provider. Supporting bilingual policyholders, agents, and stakeholders across Canada.
Responsibilities
- Establish and maintain superior customer service to policyholders, agents, and marketing centers.
- Manage ongoing claims by requesting further medical or financial documentation and investigations as required.
- Consult with specialists in all areas.
- Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, and endorsements.
- Administer policy enhancements, premium waiver, and other policy benefits.
- Make decisions on claim benefit eligibility and communicate decisions to stakeholders.
- Document claim files to ensure an accurate record of events during claim handling.
- Obtain proper file information and review policy provisions to verify eligibility.
- Accurately maintain claim records in the system to ensure accurate reserve calculations.
Requirements
- University degree in any discipline or equivalent experience.
- 3+ years of experience in claims adjudication, ideally in disability claims.
- Strong customer service orientation with solid negotiation skills.
- Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Fully bilingual (French/English); required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
- Excellent interpersonal skills, with strong oral and written communication skills.
- Working knowledge of government legislation and legal precedents, the Insurance Act and/or the Civil Code of Québec an asset.
- Strong working knowledge of medical conditions and terminology.
- Experience interpreting and applying financial documentation and fair claims practices.
- Good understanding of underwriting processes.
- Strong analytical skills to assess conflicting information from multiple sources, evaluate risk, and make timely, effective decisions.
- Ability and willingness to work in a team environment.
Benefits
- Flexible environment supporting well-being and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays
- Vacation
- Personal days
- Sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
- Opportunities to learn and grow
- Career development support
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual Guidance Consultant providing remote clinical EAP intake and triage for ComPsych’s workplace mental - health services. Conducting assessments, referrals, and immediate client support from Canada.
Responsable des appels d’offres chez Honeywell, entreprise mondiale d’automatisation des bâtiments. Coordination de propositions, prix, révisions et soumissions conformes et compétitives.
Bilingual Care Coordinator supporting Shift Collab’s virtual mental health practice. Guiding English - and French - speaking clients through intake, scheduling, billing, and ongoing care coordination.
Bilingual caseworker supporting reimbursement, patient support, and pharmaceutical commercialization services for Cencora’s Canadian healthcare programs through Innomar Strategies.
Bilingual Nurse Case Manager supporting Canadian patients and providers with therapy access, adherence, and case management. Coordinating funding, treatment logistics, clinical protocols, and adverse - event reporting for Innomar Strategies.
Bilingual field service specialist installing, calibrating, and repairing audiological equipment for Diatec, a worldwide audiology - equipment distributor. Supporting healthcare customers across Quebec and Atlantic Canada.
Bilingual reimbursement specialist supporting coverage requests and patient support workflows. Resolving documentation issues and coordinating Canadian reimbursement operations for Cencora’s Innomar Strategies.
Bilingual caseworker managing patient programs, casework, and healthcare support for Cencora’s Canadian pharmaceutical services. Handling calls, follow - ups, documentation, and adverse - event reporting.
Remote bilingual travel concierge creating exceptional trips and concierge experiences for American Express Premium Card Members. Handling customer support across chat, email, and voice.