Conseiller en évaluation d’entreprises chez MNP, cabinet canadien de comptabilité, fiscalité et services - conseils. Analyse financière des fusions, acquisitions et évaluations pour guider les décisions stratégiques des clients.
About the role
- Bilingual Care Coordinator supporting Shift Collab’s virtual mental health practice. Guiding English- and French-speaking clients through intake, scheduling, billing, and ongoing care coordination.
Responsibilities
- Engage with potential clients and support them through the intake process
- Support hesitant clients in exploring the benefits of starting therapy
- Conduct client intake conversations by phone or video and match clients with suitable therapists
- Manage email, phone, and live-chat communications from clients, referral partners, and therapists in English and French
- Coordinate clinic and therapist schedules, monitor the waitlist, and optimize appointment management
- Schedule therapy sessions and consultations and resolve scheduling conflicts
- Monitor client insurance verification and billing communications
- Manage video therapy rooms and troubleshoot technical issues
- Complete shift task queues, inboxes, and daily tracking to provide clean handoffs
- Provide high-level administrative support to therapists and improve clinic efficiency
- Handle complex situations using advanced empathy and clinical insight while delivering exceptional client care
Requirements
- Fluency in English and French, both written and spoken
- A proven track record and passion for high-quality customer service
- Empathetic and understanding approach to client interactions
- 5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role
- Experience with nurturing a lead into a client and retaining existing clients
- Training or experience in healthcare customer service, medical administration, or supporting vulnerable populations
- Experience working in mental health services is considered an asset
- Strong interpersonal and communication skills
- Experience working with therapists or other allied health professionals, with proficiency in technology and software for scheduling, communication, and video conferencing
- Experience with Jane and HubSpot is an asset
- Ability to multitask, manage schedules, and troubleshoot technical issues
- Ability to work both independently and collaboratively within a team
- Consistent availability on Saturdays and Sundays, plus midweek evenings until 8 PM Pacific Time
- A private, quiet, dedicated workspace and a reliable internet connection
- All calls involving personal health information must be taken from a closed, private space using a headset
- Role is intended for professionals focused on client care and administrative support, not individuals pursuing or planning a therapist career path
Benefits
- Hourly rate of $25.00, with 25 to 35 hours per week
- Fully remote work environment
- Health, dental, and vision benefits eligibility
- Employment equity and diversity commitment
- Accommodations available for applicants with disabilities throughout the recruitment process
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual Automotive Maintenance Coordinator supporting Enterprise Fleet Management’s vehicle maintenance operations. Reviewing repairs, negotiating pricing, and advising clients and vendors remotely from Toronto.
Bilingual Guidance Consultant providing remote clinical EAP intake and triage for ComPsych’s workplace mental - health services. Conducting assessments, referrals, and immediate client support from Canada.
Responsable des appels d’offres chez Honeywell, entreprise mondiale d’automatisation des bâtiments. Coordination de propositions, prix, révisions et soumissions conformes et compétitives.
Bilingual caseworker supporting reimbursement, patient support, and pharmaceutical commercialization services for Cencora’s Canadian healthcare programs through Innomar Strategies.
Bilingual Nurse Case Manager supporting Canadian patients and providers with therapy access, adherence, and case management. Coordinating funding, treatment logistics, clinical protocols, and adverse - event reporting for Innomar Strategies.
Senior Case Manager adjudicating individual disability and life waiver claims for Manulife, a global financial services provider. Supporting bilingual policyholders, agents, and stakeholders across Canada.
Bilingual field service specialist installing, calibrating, and repairing audiological equipment for Diatec, a worldwide audiology - equipment distributor. Supporting healthcare customers across Quebec and Atlantic Canada.
Bilingual caseworker managing patient programs, casework, and healthcare support for Cencora’s Canadian pharmaceutical services. Handling calls, follow - ups, documentation, and adverse - event reporting.
Bilingual reimbursement specialist supporting coverage requests and patient support workflows. Resolving documentation issues and coordinating Canadian reimbursement operations for Cencora’s Innomar Strategies.