Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Claims Specialist managing Canadian Admitted Claims at CFC, focusing on handling property and casualty claims while collaborating with internal teams and vendors.
Responsibilities
- Manage a varied caseload of claims from first notification of loss through to resolution, including property and casualty and speciality claims
- Build strong relationships with policyholders, brokers and internal stakeholders, delivering a consistently high standard of customer service.
- Work closely with response vendors during claims incidents, ensuring insureds receive timely, effective and value-for-money support.
- Ensure claims are reserved promptly and accurately, identifying recovery opportunities and taking steps to reduce claims leakage.
- Prioritise effectively and manage key deadlines, including those arising from lawsuits, demand letters and claims queries.
- Partner with service providers to ensure high-quality support is delivered within agreed timeframes.
- Maintain accurate electronic claims files, support payment requests and contribute to the production of management information.
- Share claims insight and trends with underwriters and Product teams to support ongoing product development and wording improvements.
- Identify and escalate claims-related issues to your line manager where appropriate.
Requirements
- Proven experience handling complex claims, ideally in Property & Casualty
- A strong understanding of claims processes, reserving, coverage analysis and litigation management.
- Experience working with brokers, policyholders and external vendors, with a clear focus on delivering excellent customer service.
- The confidence to manage competing priorities, deadlines and stakeholder expectations in a fast-paced environment.
- A proactive, detail-oriented and commercially minded approach, with sound judgement and strong communication skills.
- Relevant claims licensing for Canada, or a willingness to complete any required licensing exams with CFC’s support.
Benefits
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
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