Marketing Operations Specialist optimizing CIRA’s CMS, marketing automation, CRM and analytics stack. Improving digital campaigns, websites and workflows for Canada’s trusted internet organization.
Responsibilities
Own and optimize CIRA’s communications and digital technology stack, including CMS, email marketing and automation, CRM systems, membership and election systems, event platforms and advertising tools
Serve as the technical expert for digital platforms by troubleshooting issues, configuring functionality, translating business needs into solutions and identifying workflow and capability improvements
Support the health and performance of CIRA’s websites in partnership with the web and UX team
Perform website maintenance, publishing, accessibility, SEO, metadata management, troubleshooting and ongoing optimization
Own digital analytics, tagging and measurement through Google Analytics, Google Tag Manager and Looker Studio
Ensure reliable data and actionable insights to improve web and campaign performance
Support setup, execution and optimization of digital marketing campaigns, including marketing automation, audience segmentation, lead-generation workflows and campaign tracking
Manage integrations between marketing automation and CRM platforms, including HubSpot and Salesforce, to improve lead tracking, attribution, data quality and reporting
Collaborate with communications, product marketing, membership, web and UX teams, and external partners to implement improvements and solve technical challenges
Help colleagues make effective use of digital tools
Requirements
5–7 years of experience in digital marketing technology, marketing operations or digital platforms
Hands-on experience managing and optimizing digital tools
Strong experience administering and configuring CMS, email marketing and automation platforms, CRM systems and other digital technologies
Experience supporting digital campaign execution, including marketing automation, audience segmentation, lead generation, tracking and performance optimization
Experience with HubSpot, Salesforce or similar platforms, including integrations, lead management, data quality and reporting
Strong experience supporting websites, including maintenance, troubleshooting, SEO, accessibility and technical performance optimization
Strong knowledge of digital analytics and measurement tools, such as Google Analytics, Google Tag Manager and Looker Studio
Ability to turn data into actionable insights
Experience working with technology vendors and supporting platform selection, integrations, upgrades and ongoing improvements
Strong technical problem-solving skills, sound judgment and ability to translate business needs into practical solutions
Ability to collaborate across teams and identify opportunities to improve digital platforms and processes
Benefits
Hybrid work arrangement combining remote and in-office work
Ottawa headquarters with regular events and social activities
Accommodations available upon request throughout the recruitment, assessment and selection process
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