About the role

IT Specialist providing computer-related technical assistance and internal IT support at DSV in Calgary. Responsible for monitoring, troubleshooting, and maintaining IT systems and networks.

Responsibilities

Provide various forms of computer-related technical assistance
Improve the efficiency of staff using technology
Provide internal IT support (server security, software updates, hardware maintenance)
Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Troubleshoot system and network problems and diagnosing and solving hardware or software faults
Provide support, including procedural documentation and relevant reports
Support the roll-out of new applications and testing and evaluating new technology
Manage IT inventory

Technical School, Bachelor level in IT preferred but not required
Min. 3 years of Experience from Enterprise environment
Good command, both verbal and written, English skills
Knowledge of VM platforms such as Citrix and Windows
Knowledge of Cisco IOS specifically with Security Appliances and Managed Switches
Knowledge of MS SQL and SharePoint; and Overall knowledge of Microsoft Office Suite & Windows OS
Intermediate troubleshooting skills of print related issues
Drive and Printer Mapping
Ability to communicate effectively in a diverse multicultural environment