Field Service Technician for EnerSys providing solutions for stored energy applications by diagnosing and repairing equipment at customer sites. Travel to customer locations for maintenance and technical support.
About the role
- Field Service Specialist assisting with HVAC mechanical, electrical, and control issues in remote Canada. Supporting customers and ensuring satisfaction with service and troubleshooting.
Responsibilities
- Troubleshoot and resolve basic HVAC mechanical, electrical, and control problems
- Communicate with customers upon arrival and before leaving the work site and ensure high levels of customer satisfaction
- Meet regularly with customers to become familiar with operating problems
- Keep customers informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement
- Promote the sale of add-on work
- Manage assigned work to meet professional and efficient execution of time and customer satisfaction
- Assist in the loading and commissioning of all system and network-level controllers as required
- Assist in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation
- Provide field change information to the project team for the creation of as-built drawings and software
- Keep current on safety bulletins and safety field change notices
- Operate in a safe manner in accordance with published safety guidelines
Requirements
- Associate’s (AA) degree or equivalent from a two-year college or technical school (or equivalent working experience)
- 2+ years of experience with HVAC controls or building automation systems field including commissioning and start up
- Strong computer skills required
- Effective interpersonal and communication skills to represent the company to customers and other outside contacts in an ethical and professional manner
- Ability to explain technical information to technical and non-technical people
- Authorized to work in Canada and travel to the United States without sponsorship now or in the future
Benefits
- medical insurance plans
- dental and vision coverage
- defined contribution pension plan
- flexible time off plans including paid parental leave, vacation and holiday leave
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