Educational Case Manager coordinating student intakes, instructors, schedules, and academic progress. Supporting Tutor Me Education’s virtual tutoring programs and school district partners.
About the role
- Business Insights Manager leading analytics across Marketing, Sales, and Implementation at mission-driven organization. Partnering with leadership to deliver insights and drive business value.
Responsibilities
- Leads and develops a high-performing analytics team responsible for delivering insights across Marketing, Sales, and Implementation operations
- Works collaboratively with internal teams to solve cross-functional business challenges and provide key insights and actionable, data-backed recommendations that drive improvement for both our business and our customers
- Assesses broad business questions and distill root causes to develop analytical frameworks for data-driven answers
- Partners with senior leadership to define key performance indicators (KPIs), measurement frameworks, and reporting that support strategic planning and operational execution
- Analyzes business and financial initiatives to measure their effectiveness and impact on KPIs for both the functional department and the overall business
- Provides constructive feedback and coaching to drive continuous improvement, strengthening both technical and business acumen, while aligning individual team member growth with organizational goals
- Guides the development and optimization of models and advanced analytics (e.g., regression, time series, segmentation), including ongoing monitoring and variance analysis
- Establishes and scales reporting frameworks, dashboards, and data products that deliver actionable visibility into performance and business value, while upholding customer service, integrity, and resource efficiency
- Independently determines and pursues deep-dive opportunities to identify performance drivers, growth opportunities, and operational efficiencies across acquisition, conversion, and implementation processes
- Maintains a detailed understanding of platforms, data structures, and services to become a reliable source for the organization and contribute to the evolution of analytics capabilities and frameworks
- Partners closely with Data Engineering and Reporting teams to communicate and collaborate on complex data needs and projects to support business requirements, automation initiatives, and opportunities
- Guides the design and interpretation of experiments, pilots, and new initiatives to measure impact and support data-driven decision making
- Fosters a culture of data literacy and self-service analytics by improving accessibility, clarity, and adoption of reporting tools and insights
- Takes an active approach to talent management by onboarding, mentoring, and inspiring a diverse, highly engaged, and skilled team. Continuously strengthens team capability through talent development, succession planning, and recruitment
- Performs other duties as assigned
Requirements
- Bachelor's degree in a related field (e.g., Business, Economics, Statistics, Analytics) or equivalent experience; Masters preferred
- A minimum of eight (8) years of increasing responsibility in data analytics, business intelligence, or operations analytics, with demonstrated expertise in cross-functional business and financial data
- A minimum of two (2) years of experience leading or mentoring analysts or analytics teams, including accountability for performance, development, and delivery of results aligned with organizational objectives
- Proficiency in data analysis and related technologies, including SQL, DAX, Python and/or R, advanced Excel, and experience working with large, complex datasets, Salesforce data, operational platforms, Git repositories, and Fabric and/or Azure environments
- Strong data visualization and communication skills using Power BI and/or Tableau, with demonstrated ability to translate insights into compelling data storytelling and presentations for organizational leadership
- Excellent analytical skills and understanding of statistical concepts with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Experience with evaluation of statistical significance, variance analysis, funnel and/or lifecycle analysis, A/B testing and performance optimization
- Demonstrated ability to partner with business unit leaders and cross-functional stakeholders to influence decision-making through data as well as to communicate technical findings for executive and non-technical audiences
- Self-starter with strong leadership, organizational, communication, and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
- Ability to work collaboratively with colleagues and team members to create a high-quality, results-driven, team environment built on trust and respect
- Ability to plan and manage at both strategic and tactical operational levels, while achieving goals, overcoming obstacles, and planning for contingencies
- Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality
- Willingness and ability to work flexible hours as needed, and travel up to 10%, which may include occasional overnight travel
- Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack)
Benefits
- Reasonable accommodations for documented disabilities
- Exposure to varying weather and temperature conditions during travel
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