Service Model Transformation Manager advancing Manulife’s retirement - services operating model. Driving governance, operationalization, readiness, and cross - functional alignment for evolving customer journeys.
TC
Employment Case Manager, Skills Training and Employment Pathway
Posted yesterday
About the role
- Employment Case Manager supporting Government-Assisted Refugees through Wesley’s STEP employment program. Providing case management, job readiness coaching, referrals, and employer connections.
Responsibilities
- Welcome, engage, and support clients accessing the program, ensuring a positive, responsive, and client-centered service experience
- Conduct client intake, employment-related needs assessments, and ongoing evaluations to identify strengths, barriers, and employment goals
- Develop and implement individualized employment action plans supporting sustainable employment outcomes
- Provide employment counselling, job readiness coaching, career exploration, and pre-employment preparation
- Facilitate referrals to skills training, certifications, community services, and other supports
- Conduct job search and employment support appointments, including resume development, interview preparation, job matching, and employer connections
- Maintain accurate client records, case notes, referrals, government documentation, and program data
- Advocate for clients to access services, resources, and employment opportunities
- Provide crisis intervention, problem-solving support, and appropriate referrals
- Participate in case management meetings and collaborate with internal teams, employers, and community partners
Requirements
- Minimum: a community/public service-related diploma (e.g. Social Service Worker, Community Service Worker diploma) or equivalent with relevant practical experience working with jobseekers
- High school diploma with relevant employment history and professional Career Consultant or Professional Career Development course completion/training
- Minimum 1–2 years of experience in a Case Management role serving a vulnerable population, including victims of trauma, is required
- Comprehensive understanding of employment support programs and available support to refugees, particularly landed immigrants
- Advanced knowledge of a second language is an asset: Somali, Swahili, or Arabic preferred
Benefits
- A positive work culture that prioritizes all staff having an opportunity to contribute
- A supportive team that will empower you to achieve great milestones
- Fun and engaging organizational events such as our Staff Appreciation Event
- Professional development and training opportunities
- Full Health & Dental Benefits (Eligible After Three Months)
- Personal & Vacation Days
- RRSP Contribution Program (Eligible After One Year)
- Employee Assistance Program Available Immediately
- Employee Discounts
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