SEO visibility manager shaping search strategy, enablement, and thought leadership for SOCi’s AI - powered marketing platform. Advising teams and clients on local search performance and market intelligence.
About the role
- Unit Claims Manager leading Accident Benefits operations at Intact, a Canadian insurer. Coaching claims teams, improving processes, auditing quality, and driving compliance and performance.
Responsibilities
- Drive results by setting and managing performance expectations through coaching and mentoring
- Lead and manage operations to meet key business goals
- Communicate the company’s vision and values effectively
- Develop strategic initiatives aligned with company strategies, including process improvements and technological advancements
- Conduct quality assurance audits on staff files and calls
- Provide feedback and training based on audit findings
- Implement controls to ensure compliance
- Keep the team informed about changes and new directions
- Support overall productivity and engagement
- Measure team performance and ensure high-quality claims handling, compliance, and productivity
- Ensure adherence to corporate policies, claims standards, and procedures
Requirements
- At least 2 years of experience in corporate management or 4 years in the insurance industry
- Leadership skills including motivating, coaching, and engaging staff
- Strong communication and superior interpersonal skills across all organizational levels
- Ability to build an environment that encourages openness and honesty
- Empathy and integrity, with genuine care for people
- Customer-focused mindset aimed at understanding and exceeding customer expectations
- Commitment to excellence
- Dedication to self-development and ongoing learning and growth
- Curiosity and focus, with ability to ask “why” for deeper insights
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- No employer-sponsored immigration support is provided
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings of up to 12% of salary or more
- Annual bonus plan with a target of 12% of base salary and potential payout up to double the target, subject to personal and company performance
- Employee Share Purchase Plan (ESPP), with Intact matching 50% of net shares
- Defined benefit pension plan with potential guaranteed income for life
- Workplace adjustments and accommodations for people with disabilities
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