About the role

Employment Case Manager supporting Government-Assisted Refugees through Wesley’s newcomer employment services. Delivering case management, skills referrals, job matching, and employment counselling in Hamilton.

Responsibilities

Welcome, engage, and support clients accessing the program, ensuring a positive, responsive, and client-centered service experience
Conduct client intake, employment-related needs assessments, and ongoing evaluations to identify strengths, barriers, and employment goals
Develop and implement individualized employment action plans supporting sustainable employment outcomes
Provide employment counselling, job readiness coaching, career exploration, and pre-employment preparation
Facilitate referrals to skills training, certifications, community services, and other supports
Conduct job search and employment support appointments, including resume development, interview preparation, job matching, and employer connections
Maintain accurate client records, case notes, referrals, government documentation, and program data
Advocate for clients' access to services, resources, and employment opportunities
Provide crisis intervention, problem-solving support, and appropriate referrals
Participate in case management meetings and collaborate with internal teams, employers, and community partners

Minimum; a community/public service-related diploma (ex. Social Service Worker, Community Service Worker diploma) or equivalent with relevant practical experience working with jobseekers and/or high school diploma with relevant employment history and professional Career Consultant or Professional Career Development course completion/training
Advanced knowledge of a second language is an asset: Somali, Swahili, or Arabic preferred
Minimum 1-2 years of experience in a Case Management role serving a vulnerable population, including victims of trauma, is required
Comprehensive understanding of Employment support programs, and available support to refugees, particularly landed immigrants
Ability to work 40 hours per week
Commitment to compassion, accountability, responsiveness, empowerment, equity, diversity, and inclusion

Professional development and training opportunities
Full Health & Dental Benefits (Eligible After Three Months)
Personal & Vacation Days
RRSP Contribution Program (Eligible After One Year)
Employee Assistance Program Available Immediately
Employee Discounts
Positive work culture that prioritizes all staff having an opportunity to contribute
Supportive team that will empower you to achieve great milestones
Fun and engaging organizational events such as our Staff Appreciation Event