Member/client experience advisor improving banking transactions and promoting Desjardins products and services. Supporting clients in using technology securely and assisting in fraud - related queries.
About the role
- Advisory Agent for Member and Client Experience at Caisse Desjardins. Ensuring client satisfaction and providing technological support for banking transactions.
Responsibilities
- Help give members and clients a better experience and ensure that they are satisfied
- Listen to and address members' and clients' needs
- Provide advice on banking transactions
- Promote Desjardins products and services
- Assist members and clients with specialized needs
- Advise on digital solutions and ensure smooth financial transactions
- Share advice about technological tools, prevention and safety
- Stay updated on the latest standards, products, and services
Requirements
- High school diploma in a related field
- Minimum of two years of relevant experience
- Fluency in French required
- Action-oriented
- Effective communicator
- Customer-focused
- Values diversity
- Quick learner
- Adaptable to different situations
- Tech-savvy
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan providing predictable, stable income in retirement
- Group insurance including telemedicine
- Reimbursement for health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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