Field Applications Engineer supporting CMOS sensors, FPGAs, and imaging SoCs for machine vision customers. Delivering technical support, custom solutions, training, and sales assistance across North America.
About the role
- Field Service Technician maintaining Diebold Nixdorf hardware and software for banking and retail customers. Troubleshooting, repairing, installing, and training customers across an assigned territory.
Responsibilities
- Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
- Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance within an assigned territory.
- Inspect products for correct operation, resolve issues, or escalate according to procedure.
- Schedule services, complete required paperwork, and work with customers to ensure satisfaction and product understanding.
- Troubleshoot hardware and software failures using diagnostic tools.
- Perform component-level hardware repairs.
- Clean and adjust mechanical components.
- Configure and install applicable software.
- Refill consumables as directed.
- Install, move, add, change, and remove hardware and software products.
- Instruct and train customers on installed hardware and software usage.
- Participate in hardware and software training.
- Participate in implementing measures to achieve agreed KPIs.
- Assist with special projects as assigned.
Requirements
- Education or equivalent work experience required.
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
Benefits
- Equal opportunity employer
- Diversity-valuing workplace
- On-the-job, classroom, and web-based training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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