About the role

ServiceNow Architect designing solutions for the ServiceNow platform for Digital Realty. Responsible for overall design and documentation of large-scale enterprise applications to enhance business value.

Responsibilities

Provide and socialize domain, architecture, and technical projects to the business
Provide strategic recommendations on technical best practices and industry trends
Analyze and estimate the time required to design, develop and implement technical solutions
Participate in business requirements meetings and provide a framework and inputs for developers to operate within
Prepare flows and workflows for overall solutions
Collaborate with business stakeholders and members of the platform team
Know end-to-end ServiceNow modules and solutions
Interface with business subject matter experts where required
Develop system documentation, including design documents, process flows, and secure development standards
Define the architecture of ServiceNow implementations and oversee their successful deployment
Host Design Authority meetings to review technical solutions for approval
Propose integration methodologies with other systems as required
Develop Visio diagrams and high/low-level designs
Manage upgrade cycles
Evangelize and implement new release functionalities to add business value
Review instance performance and propose improvements to the end-user experience
Manage all security and audit related activities compliant with a SOC 2 environment

Deep knowledge of ServiceNow solutions
5+ years’ experience in an Enterprise environment with multiple integration points
5+ years’ experience in the design and implementation of ServiceNow solutions
5+ years’ experience in architecting and deploying large-scale ServiceNow solutions
Strong analytical skills to identify problems and recommend solutions
Excellent understanding of ITIL processes
5+ years’ experience with web technologies
5+ years’ experience with industry standard productivity tools (Excel, Visio etc.)
Fluent verbal and written English skills are essential
Experience collaborating with virtual teams across multiple regions.
Experience using mainstream development methodologies e.g. waterfall and agile
Expert-level diagramming (Visio)
Natural communicator: Able to engage your stakeholders, colleagues, and team members in a natural way both verbal and written. You speak clearly, coherently and are persuasive. You foster an environment where people feel free to communicate.
Experienced facilitator, prepare and facilitate interviews and workshops, being creative in choosing the right format to ensure stakeholder buy-in.