Customer Marketing Manager driving incremental revenue from existing customers through targeted lifecycle campaigns. DoiT provides cloud intelligence and multicloud technology services.
Responsibilities
Drive incremental revenue from DoiT's existing customer base by marketing new product releases and services to customers most likely to adopt them
Report to the VP, Global Marketing
Partner with Customer Success Managers, Account Managers, Product Marketing, Product, and Data/Analytics teams
Identify usage signals, adoption patterns, and account characteristics indicating readiness for new products or services
Translate customer insights into segmented and prioritized target lists
Build launch and evergreen customer marketing campaigns
Create toolkits, email sequences, and talk tracks for CSM and AM activation
Maintain always-on campaigns mapped to onboarding milestones, usage thresholds, and renewal windows
Execute lifecycle, adoption, and revenue-focused email campaigns
Develop targeted customer portal messaging, banners, and content
Lead announcements and engagement in Slack and community channels
Use other non-paid channels such as in-app messaging, customer newsletters, and webinars
Support CSMs and AMs with marketing materials, campaigns, and resources
Gather field feedback and share campaign performance data
Measure incremental revenue, engagement, conversion, product adoption, and campaign reuse
Refine targeting and channel mix based on performance data
Requirements
2-3 years in B2B marketing, with a strong core in campaign marketing, particularly email
Experience with owned and alternate customer channels beyond digital advertising, such as customer portals, community platforms like Slack, lifecycle email, and in-app messaging
Experience in the B2B technology space
Ability to use customer data and insight to help target and prioritize campaigns
Comfortable working hands-on to build and execute campaigns
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