About the role

Technical Content Developer at Dropbox delivering impactful documentation to assist customer success and product adoption. Collaborating with cross-functional teams to enhance the Dropbox experience.

Responsibilities

Tell the technical story of Dropbox’s product suite, in a way that enables all customers to get the most out of their Dropbox experience.
Create technical user guides tailored to key departmental use cases (e.g., engineering, support), enabling customers, Customer Success Managers (CSMs), and CX support agents to drive successful product adoption, implementation, and growth
Conduct stakeholder and subject matter expert (SME) interviews as part of the discovery phase of content development
Manage stakeholder review cycles, setting and managing timeline expectations, and discerning what is actionable feedback and applying updates to content
Participate in audits and research to drive case studies around ideal customer profile (ICP) to target areas of impact

Currently pursuing an undergraduate or graduate degree (graduating in/after Dec 2026) in Content Strategy, Content Design, Information Science, Journalism, English, Communications, Design, Human-Computer Interaction, Technical Writing, or other relevant field
Ability to break down complex infrastructure, cloud, or security concepts and communicate them effectively to both technical and non-technical audiences
Editorial writing experience, using Chicago Manual of Style
Customer obsessed, with a bias towards customer use cases and making technology useful to wide audiences
Action-oriented self-starter with a love of making people and companies more effective, an eagerness to learn the ins and outs of how a product works, and a growth mindset driving you to roll up your sleeves to make things happen
Passionate about Dropbox's mission and products and representing our customers’ needs.