TuneIn technology leader operating cloud infrastructure, SRE, security, and corporate IT for its global live audio platform. Driving reliability, automation, incident response, and engineering productivity.
About the role
- Air import operations coordinator processing inbound shipments for DSV, a global transport and logistics company. Coordinating carriers, documentation, tracking, costs, compliance, and customer resolutions.
Responsibilities
- Process all air import shipments from start to finish, coordinating movement and monitoring shipments in transit
- Handle shipments in compliance with DSV policies and government regulations
- Serve as the primary customer contact and provide high-quality customer service
- Communicate with customers, overseas offices, airlines, warehouses, and truckers
- Manage and coordinate shipments daily
- Establish schedules with carriers and tender shipments
- Create and coordinate country-specific documents
- Track and trace shipments
- Prepare and publish reports as requested
- Identify problems proactively and implement appropriate solutions
- Confirm carrier rates and contain shipment costs using the accounting system
- Evaluate shipments, consolidate loads, and select cost-effective pickup and delivery methods
- Ensure DSV KPIs are met throughout shipment movements
- Perform lane analysis to select the appropriate transport mode based on customer requirements
- Communicate with customers regarding relevant issues and resolutions
- Manage new account implementation from standard operating procedure through execution
- Support DSV’s quality, health, safety, and environmental objectives and targets
- Follow DSV Quality Health Safety Environment policy and sustainability requirements
Requirements
- Minimum one to two years of international transportation industry experience, or education in supply chain logistics, international transportation, or a related field
- Good verbal and written English skills
- Proficient in English and French
- Ability to create collaborative engagements and actively listen
- Service-oriented approach and ability to resolve customer grievances
- Strong interpersonal, problem-solving, and analytical skills
- Ability to multitask, plan, prioritize, and manage time effectively
- Excellent organizational and time management skills
- Ability to communicate effectively in a diverse multicultural environment
- Proficiency with Microsoft Office Suite
- CIFFA certificate is an asset
- Dangerous Goods Certification is an asset
- GDP training, if required
- CargoWise experience is an asset
- Ability to work prolonged periods sitting and standing at a desk and working on a computer
- Regular working hours apply; work beyond these hours may be required by business needs
Benefits
- Eligible benefits
- Inclusive and supportive workplace environment
- Accommodation support during the recruitment process
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Degree requirement
No Education Requirement
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