Senior IT service desk administrator supporting Net Health’s healthcare SaaS workforce. Managing endpoints, Microsoft 365, identity, automation, security, and enterprise AI platforms remotely.
About the role
- Technical Representative delivering specialty chemical solutions to Alberta fleet wash, surface treatment, water treatment, and industrial customers. Servicing equipment, conducting testing, managing accounts, and supporting customer growth.
Responsibilities
- Provide technical service supporting product application at customer sites and create account satisfaction and retention
- Manage multiple customers across the assigned geography using various product lines
- Provide customer assistance, information, and support; handle inquiries and ensure satisfaction
- Service DuBois equipment, including repairs, replacements, and installations
- Conduct chemical testing and manage inventory
- Provide value-added personal service to customers
- Report and document findings and abnormal conditions, communicate results, and offer recommendations
- Resolve customers’ technical challenges and assist with process improvement
- Communicate and collaborate with team members and cross-functional support employees
- Learn and assist with DuBois eTools, System Surveys, and Cost Calculators
- Enter chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and service time into an Analytics platform or equivalent system
- Travel to assigned customers to conduct service audits
- Work with sales leaders to drive growth among existing customers and prospective accounts
Requirements
- 2+ years of mechanical, chemical, or industrial experience
- Strong time management skills and attention to detail
- Ability to understand the company’s products and services
- Excellent oral and written communication skills
- Proficiency in technical/mechanical on-site testing
- Ability to adjust to various customer needs and situations
- Ability to work independently with minimal supervision
- Proficiency in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools
- Ability to travel up to 30%, including overnight travel
- Must be able to perform the essential functions of the position with or without reasonable accommodations
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401k with company match
- Paid holidays
- Vacation time
- Income protection plans
- Career advancement opportunities
- Learning and process improvement opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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