Services Project Manager III managing complex client projects for Duck Creek’s property and casualty insurance SaaS platform. Coordinating scope, schedules, budgets, stakeholders, and project deliverables.
About the role
- Services Project Manager leading client projects for Duck Creek’s cloud-based insurance software platform. Managing scope, schedules, budgets, stakeholders, documentation, and delivery.
Responsibilities
- Manage key client projects
- Ensure projects are delivered on time, within scope, and within budget
- Define project scope and objectives with relevant stakeholders and ensure technical feasibility
- Develop and deliver presentation materials
- Develop detailed project plans to monitor and track progress
- Set deadlines, assign responsibilities, and monitor and summarize project progress
- Manage changes to project scope, schedule, and costs using appropriate verification techniques
- Lead meetings with internal and external stakeholders
- Report and escalate to management as needed
- Create and maintain comprehensive project documentation
- Develop comprehensive project plans for clients and staff members
- Develop spreadsheets, diagrams, and process maps to document needs
Requirements
- Bachelor’s degree or higher or equivalent additional years of experience
- Applicable functional experience in Services Project Management or a closely related function
- Demonstrated ability to deliver work of moderate to high complexity in a global software, SaaS, technology, insurance technology, or comparable business environment
- Experience working independently with limited day-to-day instruction and collaborating across teams
- Advanced degree, professional certification, or specialized training relevant to Services Project Management (preferred)
- Experience improving processes, tools, reporting, controls, or operating practices within the function (preferred)
- Experience partnering with distributed teams and stakeholders across regions, business units, or functional areas (preferred)
- Applied knowledge of Services Project Management practices, processes, tools, and operating standards
- Sound analytical judgment and structured problem-solving capability
- Ability to plan, prioritize, and deliver work against agreed timelines
- Clear written and verbal communication for technical and business audiences
- Stakeholder management and cross-functional collaboration
- Attention to detail and commitment to high-quality work products
- Ability to interpret data, identify trends, and convert findings into action
- Process improvement mindset with practical change management awareness
- Understanding of governance, risk, controls, and policy compliance
- Ability to learn new systems, tools, methods, and business processes quickly
Benefits
- Flexible work environment
- Employer-sponsored health, dental, and vision benefits
- Life and disability insurance
- Retirement savings support, including an RRSP program (3% employer match)
- Paid statutory holidays, vacation, and other paid leaves in accordance with applicable provincial standards
- Employee Assistance Program (EAP)
- Annual bonus compensation may be available, subject to plan terms and individual eligibility
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