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About the role

  • Services Project Manager III managing complex client projects for Duck Creek’s property and casualty insurance SaaS platform. Coordinating scope, schedules, budgets, stakeholders, and project deliverables.

Responsibilities

  • Manage key client projects
  • Coordinate and complete projects on time, within budget, and within scope
  • Define project scope and objectives, involving relevant stakeholders and ensuring technical feasibility
  • Develop and deliver presentation materials
  • Develop detailed project plans to monitor and track progress
  • Set deadlines, assign responsibilities, and monitor and summarize project progress
  • Manage changes to project scope, schedule, and costs using appropriate verification techniques
  • Lead meetings with internal and external stakeholders
  • Report and escalate to management as needed
  • Create and maintain comprehensive project documentation
  • Develop comprehensive project plans for clients and staff members
  • Develop spreadsheets, diagrams, and process maps to document needs

Requirements

  • Bachelor’s degree or higher or equivalent additional years of experience
  • Applicable functional experience in Services Project Management or a closely related function
  • Demonstrated ability to deliver work of moderate to high complexity in a global software, SaaS, technology, insurance technology, or comparable business environment
  • Experience working independently with limited day-to-day instruction and collaborating across teams
  • Advanced degree, professional certification, or specialized training relevant to Services Project Management preferred
  • Experience improving processes, tools, reporting, controls, or operating practices preferred
  • Experience partnering with distributed teams and stakeholders across regions, business units, or functional areas preferred
  • Applied knowledge of Services Project Management practices, processes, tools, and operating standards
  • Sound analytical judgment and structured problem-solving capability
  • Ability to plan, prioritize, and deliver work against agreed timelines
  • Clear written and verbal communication for technical and business audiences
  • Stakeholder management and cross-functional collaboration
  • Attention to detail and commitment to high-quality work products
  • Ability to interpret data, identify trends, and convert findings into action
  • Process improvement mindset with practical change management awareness
  • Understanding of governance, risk, controls, and policy compliance
  • Customer, partner, or internal service orientation appropriate to the function
  • Adaptability in a dynamic global software company environment
  • Ownership mindset, accountability, and reliable follow-through
  • Professional discretion when handling confidential or sensitive information
  • Ability to learn new systems, tools, methods, and business processes quickly
  • Inclusive behaviors that support collaboration, trust, and constructive feedback

Benefits

  • Flexible work environment
  • Employer-sponsored health, dental, and vision benefits
  • Life and disability insurance
  • Retirement savings support, including an RRSP program (3% employer match)
  • Paid statutory holidays, vacation, and other paid leaves in accordance with applicable provincial standards
  • Employee Assistance Program (EAP)
  • Annual bonus compensation may be available, subject to plan terms and individual eligibility

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$92,200 - CA$131,700 per year

Degree requirement

Bachelor's Degree

Location requirements

RemoteCanada

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