Services Project Manager III managing complex client projects for Duck Creek’s property and casualty insurance SaaS platform. Coordinating scope, schedules, budgets, stakeholders, and project deliverables.
Responsibilities
Manage key client projects
Coordinate and complete projects on time, within budget, and within scope
Define project scope and objectives, involving relevant stakeholders and ensuring technical feasibility
Develop and deliver presentation materials
Develop detailed project plans to monitor and track progress
Set deadlines, assign responsibilities, and monitor and summarize project progress
Manage changes to project scope, schedule, and costs using appropriate verification techniques
Lead meetings with internal and external stakeholders
Report and escalate to management as needed
Create and maintain comprehensive project documentation
Develop comprehensive project plans for clients and staff members
Develop spreadsheets, diagrams, and process maps to document needs
Requirements
Bachelor’s degree or higher or equivalent additional years of experience
Applicable functional experience in Services Project Management or a closely related function
Demonstrated ability to deliver work of moderate to high complexity in a global software, SaaS, technology, insurance technology, or comparable business environment
Experience working independently with limited day-to-day instruction and collaborating across teams
Advanced degree, professional certification, or specialized training relevant to Services Project Management preferred
Experience improving processes, tools, reporting, controls, or operating practices preferred
Experience partnering with distributed teams and stakeholders across regions, business units, or functional areas preferred
Applied knowledge of Services Project Management practices, processes, tools, and operating standards
Sound analytical judgment and structured problem-solving capability
Ability to plan, prioritize, and deliver work against agreed timelines
Clear written and verbal communication for technical and business audiences
Stakeholder management and cross-functional collaboration
Attention to detail and commitment to high-quality work products
Ability to interpret data, identify trends, and convert findings into action
Process improvement mindset with practical change management awareness
Understanding of governance, risk, controls, and policy compliance
Customer, partner, or internal service orientation appropriate to the function
Adaptability in a dynamic global software company environment
Ownership mindset, accountability, and reliable follow-through
Professional discretion when handling confidential or sensitive information
Ability to learn new systems, tools, methods, and business processes quickly
Inclusive behaviors that support collaboration, trust, and constructive feedback
Benefits
Flexible work environment
Employer-sponsored health, dental, and vision benefits
Life and disability insurance
Retirement savings support, including an RRSP program (3% employer match)
Paid statutory holidays, vacation, and other paid leaves in accordance with applicable provincial standards
Employee Assistance Program (EAP)
Annual bonus compensation may be available, subject to plan terms and individual eligibility
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