Bilingual processing representative administering mutual fund accounts and executing transactions for Fidelity Canada. Resolving client transaction issues while supporting Canadian investors in a fully remote contract role.
About the role
- Bilingual Investigator at The College of Early Childhood Educators in Ontario. Investigating complaints/reports related to early childhood education and professional regulation.
Responsibilities
- Receive and review complaints and initial information to gain a clear understanding of the situation to be investigated.
- Identify the issues to be examined and develop a comprehensive plan to investigate the complaint or report.
- Conduct investigations into complaints and reports.
- Determine the techniques required to carry out thorough and objective investigations.
- Locate, obtain and analyze information and documentation relevant to the investigation.
- Identify inconsistencies and gaps in information.
- Conduct telephone interviews with key witnesses and prepare summaries of interviews.
- Document all verbal communications related to the investigation.
- Investigate to locate witnesses and other information necessary to the investigation.
- Prepare the documentation required to obtain information and record investigative findings.
- Organize and compile investigation files.
- Provide testimony regarding investigative content or process at disciplinary hearings.
Requirements
- Two- or three-year college diploma.
- Bilingual (French/English, CEFR C1 level) required.
- One to three years' experience in the regulatory sector or in early childhood education.
- Knowledge of investigative techniques to enable information gathering.
- Knowledge of the early childhood education sector and professional regulation.
- Knowledge and understanding of legal and administrative principles.
- Knowledge of the Early Childhood Educators Act, 2007 and of the College's Code of Ethics and Standards of Practice.
- Judgment and analytical skills to assess risks and identify issues.
- Flexibility to work effectively both independently and as part of a team.
- Excellent written communication skills to prepare clear, detailed and accurate investigative documents.
- Active listening, oral communication and interpersonal skills to communicate with diverse stakeholders (e.g., courts, police, complainants, employers).
- Resilience, tact and diplomacy when communicating with individuals who may be upset or frustrated about sensitive matters.
- Professional judgment to ensure information disclosed is appropriate and to maintain neutrality in all cases and matters handled.
- Attention to detail to prepare accurate summaries of investigation files and strong time-management skills.
Benefits
- Flexible work arrangement (remote and on-site)
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