Service delivery program manager optimizing Mercury’s customer support ecosystem and BPO partnership. Leading data - driven transitions across internal teams, outsourcing, incubation, and AI - powered tooling.
About the role
- Energy Infrastructure Program Manager leading planning and execution of energy infrastructure projects for Edged data centers across North America. Collaborating with development teams to ensure project delivery and alignment with utility requirements.
Responsibilities
- Lead the planning, design, permitting, and execution of utility substations, behind-the-meter generation, and critical energy infrastructure across multiple projects.
- Manage utilities, EPC contractors, consultants, and equipment suppliers from development through commissioning and energization.
- Partner with Development and Energy Strategy teams to transition projects from utility negotiations and site diligence into execution.
- Provide secondary support for data center design coordination, ensuring alignment between energy infrastructure, customer requirements, and campus design milestones.
- Coordinate with Design, Construction, Procurement, and Development teams to establish project scope, budgets, schedules, and execution plans.
- Develop and maintain integrated project schedules, manage critical path activities, and proactively mitigate project risks.
- Manage project budgets, cost forecasts, change management, and executive reporting throughout the project lifecycle.
- Lead stakeholder coordination across internal teams, utilities, EPC partners, consultants, and external agencies.
- Lead coordination of environmental, air, and utility permitting activities required for energy infrastructure projects, ensuring alignment with development schedules and regulatory requirements.
- Oversee coordination of MV infrastructure, utility tie-ins, fuel systems, and other critical power infrastructure.
- Support commissioning, integrated systems testing, and energization activities with Commissioning teams, utilities, and EPC partners.
- Partner with Operations during turnover activities, providing technical support, documentation, and training to ensure a seamless transition to long-term ownership.
- Build and maintain strategic relationships with utilities, EPC firms, consultants, and key industry partners.
Requirements
- Experience delivering utility substations, behind-the-meter generation, or large-scale energy infrastructure projects.
- Strong understanding of utility interconnections, power generation systems, and medium- and high-voltage infrastructure.
- Experience with environmental and air permitting processes for power generation, energy infrastructure, or large industrial developments.
- Experience managing large capital projects, including budgets, schedules, cost forecasting, and risk management.
- Experience with EPC delivery models, commissioning, and operational turnover of critical infrastructure assets.
- Familiarity with data center development, design coordination, and mission-critical environments.
- Experience developing integrated project schedules and managing critical path activities.
- Proven ability to lead cross-functional teams and manage multiple stakeholders across complex programs.
- Strong communication, analytical, and problem-solving skills with the ability to support executive decision-making.
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