Senior Learning Experience Designer creating blended learning solutions for credit adjudication in financial institutions. Collaborating with partners across Canadian Personal Banking to enhance credit strategies.
About the role
- ELEKS requires a Change Management / Training Specialist to drive successful adoption of organizational changes and deliver effective training and enablement. Collaborate with stakeholders on communication and materials.
Responsibilities
- Support the end-to-end change approach across initiatives (technology rollouts, process redesign, org changes)
- Partner with project teams to assess change impacts and identify affected audiences
- Help develop and execute change plans (stakeholder engagement, communications, training, reinforcement)
- Identify adoption risks and proactively implement mitigation actions
- Collect feedback, measure adoption and engagement, and propose improvements
- Conduct learning needs assessments and translate them into a clear training strategy and curriculum
- Create training content and materials, such as:
- facilitator guides, participant guides, job aids, quick reference sheets, FAQs
- e-learning modules, videos, demos, simulations, knowledge checks
- Deliver training sessions (virtual and/or in-person) to diverse audiences and seniority levels
- Support “train-the-trainer” models and build internal capability within teams
- Develop clear, engaging change communications (emails, intranet posts, presentations, toolkits)
- Coordinate stakeholder interviews, workshops, and readiness sessions
- Work with leaders and change champions to support local adoption and reinforcement
- Ensure communications and training messaging is consistent and aligned with business goals.
Requirements
- 3+ years of experience in change management, training, learning & development, enablement, or organizational development
- Hands-on experience supporting change initiatives (e.g., new system implementation, process transformation, operating model changes)
- Experience designing training programs for professional/technical audiences
- Strong instructional design and facilitation skills (virtual and in-person).Ability to translate complex information into user-friendly learning materials
- Strong stakeholder management skills and comfort working in cross-functional environments
- Excellent communication skills (written and verbal) with strong attention to clarity and structure
- Analytical mindset: comfortable measuring impact and using feedback to iterate
Benefits
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with a low level of bureaucracy
Job title
Job type
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Degree requirement
No Education Requirement
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