Senior Strategist leading end - to - end AI and digital strategy engagements at Robots & Pencils, an applied AI engineering firm. Shaping discovery, roadmaps, prototypes, governance, and client recommendations.
About the role
- Adoption Strategist building scalable enablement and adoption programs for ElevenLabs’ AI voice, agent, and creative platforms. Driving customer activation, product usage, and regional growth through analytics and workshops.
Responsibilities
- Build and deliver scalable enablement and activation programs for corporate and mid-market customers
- Educate customers on best practices and accelerate time-to-value for core use cases
- Develop deep product expertise across ElevenLabs, especially ElevenAgents and ElevenCreative
- Audit customer agent prompts, configurations, and feature setups to identify gaps
- Share recommendations that drive deeper product adoption
- Track and improve leading and lagging adoption metrics
- Partner with Revenue Operations on reporting capabilities and data-driven adoption strategies
- Develop adoption strategies and playbooks across the regional customer base
- Partner with Account Management and CX on regional workshops, webinars, and targeted adoption campaigns
- Work with implementation partners and internal teams across Solutions Engineering, GTM, Customer Experience, Product Marketing, and Engineering
- Support leadership on high-impact initiatives for local GTM and global results
Requirements
- 6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth, or similar role
- Experience at an AI-native or highly technical company with a large, low-touch book
- Experience with voice AI, TTS, conversational AI, or developer-facing products
- Track record of building adoption-focused programs from the ground up, including onboarding tracks, scaled adoption playbooks, and self-serve content
- Ability to build automations and workflows with AI tools
- Extremely analytical, with ability to identify trends, data gaps, opportunities, and best practices
- Ability to drive cross-functional outcomes without direct authority
- Experience managing a high-volume book of business at scale in the mid-market or commercial segment
- Proficient in English
- Must be based in North America
Benefits
- Annual discretionary professional development stipend
- Annual discretionary stipend for social travel to meet colleagues
- Annual company offsite
- Monthly co-working stipend for employees not near a main hub
- Flexible remote-first work arrangement
- Growth opportunities and career paths
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Degree requirement
No Education Requirement
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