Adoption Strategist building scalable enablement and adoption programs for ElevenLabs’ AI voice, agent, and creative platforms. Driving customer activation, product usage, and regional growth through analytics and workshops.
About the role
- Senior CX Strategist modernizing global post-sales processes through service design, UX, and visual storytelling. Improving customer experiences across Motorola Solutions’ safety technology platforms.
Responsibilities
- Document As-Is and To-Be global processes using tools such as Visio and Lucidchart
- Identify process bottlenecks and opportunities for automation
- Translate business needs into user stories and functional specifications for technical delivery teams
- Analyze process performance metrics and KPIs to identify trends and recommend data-backed improvements
- Create wireframes and low-fidelity prototypes showing how process changes will appear in SAP, Salesforce, ServiceNow, and Planview
- Conduct interviews and workshops with regional stakeholders to understand local nuances and global standards
- Create journey maps, service blueprints, before/after flows, and other visual narratives
- Lead executive readouts, stakeholder workshops, and cross-functional alignment sessions across Sales Operations, Product Management, Finance, and IT
- Explain complex technical concepts to non-technical business users and business concepts to technical teams
- Create training materials, FAQ documents, and “Day in the Life” guides to support change management and global process adoption
Requirements
- 5+ years in a Customer Experience, Strategy, Service Design, or UX design role, or equivalent
- Proven expertise in Service Blueprinting, User Journey Mapping, Design Thinking, and qualitative/quantitative stakeholder discovery
- Demonstrated ability to turn ambiguous, data-heavy problems into visual narratives, including journey maps, wireframes, and executive decks
- Portfolio or work samples are a plus
- Strong understanding of enterprise Quote-to-Cash workflows, CPQ systems, and CRM platform capabilities, especially Salesforce
- Ability to align cross-functional senior leadership across Sales, Product, IT, and RevOps around a unified experience vision
- Experience in a global or matrixed environment is a plus
- Legal authorization to work in Canada indefinitely is required
- Employer work permit sponsorship is not available for this position
- Travel under 10%
- No relocation provided
Benefits
- Referral Payment Plan: Yes
- Equal Opportunity Employer
- Inclusive and accessible recruiting experience
- Workplace accommodation support for candidates with disabilities or other physical or mental health conditions
- People-first and community-focused culture
- Global close-knit community
Job title
Job type
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Not specified
Degree requirement
No Education Requirement
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